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2. Medical In-Person Courses
APPIH (South San Francisco)
with Victor Mendoza
Assessment and Prevention of Patient-Initiated Harm (APPIH)
Creating Safer Care Environments Through Proactive Strategies
This training is designed to provide system-based practice recommendations aimed at reducing and mitigating the risk of patient-initiated harm in the care environment. Participants will learn how to recognize warning signs, apply prevention strategies, and respond appropriately to protect patients, staff, physicians, contractors, and visitors.
Key Topics Include:
- Identifying risk factors and behavioral indicators
- Implementing safety protocols and de-escalation strategies
- Team-based approaches to managing aggressive or harmful behavior
- Promoting a culture of safety and awareness
Who Should Attend: Clinical and nursing staff in the inpatient care setting
Pre-Requisite: None
APPIH (San Francisco)
with Victor Mendoza
Assessment and Prevention of Patient-Initiated Harm (APPIH)
Creating Safer Care Environments Through Proactive Strategies
This training is designed to provide system-based practice recommendations aimed at reducing and mitigating the risk of patient-initiated harm in the care environment. Participants will learn how to recognize warning signs, apply prevention strategies, and respond appropriately to protect patients, staff, physicians, contractors, and visitors.
Key Topics Include:
- Identifying risk factors and behavioral indicators
- Implementing safety protocols and de-escalation strategies
- Team-based approaches to managing aggressive or harmful behavior
- Promoting a culture of safety and awareness
Who Should Attend: Clinical and nursing staff in the inpatient care setting
Pre-Requisite: None
Vistelar Introduction 2-hr (Panorama City)
with Rene De La Cruz
Improve Patient Care & Staff Safety with Vistelar Training
Learn the skills to prevent conflict before it starts.
Join us for an essential training in the Vistelar Methodology, a practical approach focused on non-escalation, de-escalation, and safety-first strategies rooted in empathy and trauma-informed care.
What You’ll Learn:
- How to improve everyday interactions and prevent escalation
- Trauma-informed communication techniques
- Pre-encounter mental & physical preparation
- Proven methods to reduce risks to patients and staff during high-stress moments
Grounded in empathy.
Backed by science.
Focused on care.
Who Should Attend: Open to all
Pre-Requisite: None — open to all experience levels!
Vistelar Introduction 2-hr (Panorama City)
with Rene De La Cruz
Improve Patient Care & Staff Safety with Vistelar Training
Learn the skills to prevent conflict before it starts.
Join us for an essential training in the Vistelar Methodology, a practical approach focused on non-escalation, de-escalation, and safety-first strategies rooted in empathy and trauma-informed care.
What You’ll Learn:
- How to improve everyday interactions and prevent escalation
- Trauma-informed communication techniques
- Pre-encounter mental & physical preparation
- Proven methods to reduce risks to patients and staff during high-stress moments
Grounded in empathy.
Backed by science.
Focused on care.
Who Should Attend: Open to all
Pre-Requisite: None — open to all experience levels!
Vistelar Introduction 2-hr (Panorama City)
with Rene De La Cruz
Improve Patient Care & Staff Safety with Vistelar Training
Learn the skills to prevent conflict before it starts.
Join us for an essential training in the Vistelar Methodology, a practical approach focused on non-escalation, de-escalation, and safety-first strategies rooted in empathy and trauma-informed care.
What You’ll Learn:
- How to improve everyday interactions and prevent escalation
- Trauma-informed communication techniques
- Pre-encounter mental & physical preparation
- Proven methods to reduce risks to patients and staff during high-stress moments
Grounded in empathy.
Backed by science.
Focused on care.
Who Should Attend: Open to all
Pre-Requisite: None — open to all experience levels!
Vistelar and Active Shooter Response 4-hr (RWC) (Psych Dept Only)
with Victor Mendoza
Two Safety-Focused Courses — One Powerful Session
BCI is proud to offer two essential training courses in one session, with the shared goal of enhancing safety for patients, visitors, and staff. Whether preventing everyday conflict or preparing for critical incidents, these trainings are designed to equip you with the skills and confidence to respond effectively.
Course 1: Conflict Management Training - Prevent Conflict Before It Starts
Learn practical, real-world skills rooted in the Vistelar Methodology, a proven approach to managing conflict through non-escalation, de-escalation, and trauma-informed communication. This training is especially relevant for staff working in high-stress healthcare environments.
What you'll learn:
- How to improve everyday interactions and prevent escalation
- Trauma-informed communication techniques
- Mental and physical preparation before high-stress encounters
- Proven methods to reduce risk for both patients and staff
Grounded in empathy. Backed by science. Focused on care.
Course 2: Imminent Danger Response Awareness Training - Be Informed. Be Prepared. Be Safe.
This awareness-level course delivers critical guidance for responding to active shooter incidents and other imminent threats. It combines real incident data with actionable steps to improve your personal safety and readiness.
What You’ll Learn:
- Key background and data from real-world incidents
- Best response actions in various threat scenarios
- What to do when law enforcement arrives
- Strategies to reduce personal risk and support safety of others
Who Should Attend: Open to all staff — clinical and non-clinical
Pre-Requisite: None — open to all experience levels!
Spots are limited — register today!
APPIH (San Francisco)
with Victor Mendoza
Assessment and Prevention of Patient-Initiated Harm (APPIH)
Creating Safer Care Environments Through Proactive Strategies
This training is designed to provide system-based practice recommendations aimed at reducing and mitigating the risk of patient-initiated harm in the care environment. Participants will learn how to recognize warning signs, apply prevention strategies, and respond appropriately to protect patients, staff, physicians, contractors, and visitors.
Key Topics Include:
- Identifying risk factors and behavioral indicators
- Implementing safety protocols and de-escalation strategies
- Team-based approaches to managing aggressive or harmful behavior
- Promoting a culture of safety and awareness
Who Should Attend: Clinical and nursing staff in the inpatient care setting
Pre-Requisite: None
APPIH (San Francisco)(SFO Staff Only)
with Victor Mendoza
Assessment and Prevention of Patient-Initiated Harm (APPIH)
Creating Safer Care Environments Through Proactive Strategies
This training is designed to provide system-based practice recommendations aimed at reducing and mitigating the risk of patient-initiated harm in the care environment. Participants will learn how to recognize warning signs, apply prevention strategies, and respond appropriately to protect patients, staff, physicians, contractors, and visitors.
Key Topics Include:
- Identifying risk factors and behavioral indicators
- Implementing safety protocols and de-escalation strategies
- Team-based approaches to managing aggressive or harmful behavior
- Promoting a culture of safety and awareness
Who Should Attend: Clinical and nursing staff in the inpatient care setting
Pre-Requisite: None