Train-the-Trainer: Non-Escalation, De-Escalation & Crisis Management

Address the entire spectrum of human conflict — before it escalates.

This 8-hour refresher course is designed for previously certified trainers to reinforce and sharpen their conflict management skills. Based on the proven Vistelar Methodology, this session empowers participants to continue leading effective, compassionate responses to conflict within their teams—ranging from verbal disagreements to physical aggression.

Certification Scope: Upon successful completion, participants will be certified to conduct drills, hip pocket trainings, huddles, and skills labs. This certification enables trainers to reinforce learning through hands-on practice and real-time coaching within their departments.

What You’ll Learn: • The full spectrum of non-escalation and de-escalation techniques • Trauma-informed communication rooted in empathy and patient-centered care • Mental and physical pre-encounter preparation for high-stress situations • How to reduce the risk of harm to both patients and staff during moments of escalation • Instructional strategies to teach these skills effectively to others in your department

Why This Matters: Conflict happens — but with the right tools, it can be prevented or managed safely. This Train-the-Trainer session enables your organization to build internal capacity for consistent, compassionate, and effective crisis response, all while keeping patient care at the center.

Who Should Attend:  Security Leaders who have previously completed the full Train-the-Trainer certification

Pre-Requisite: None — open to all experience levels!

Put safety and care first. Spots are limited — register today!

Train-the-Trainer: Non-Escalation, De-Escalation & Crisis Management

Address the entire spectrum of human conflict — before it escalates.

This Train-the-Trainer session equips key staff with the skills and tools needed to teach and lead conflict management practices within their teams. Based on the proven Vistelar Methodology, this training empowers participants to effectively identify, prevent, and mitigate all types of conflict — from verbal disagreements to physical aggression.

Certification Scope: Upon successful completion, participants will be certified to conduct drills, hip pocket trainings, huddles, and skills labs. This certification enables trainers to reinforce learning through hands-on practice and real-time coaching within their departments.

What You’ll Learn: • The full spectrum of non-escalation and de-escalation techniques • Trauma-informed communication rooted in empathy and patient-centered care • Mental and physical pre-encounter preparation for high-stress situations • How to reduce the risk of harm to both patients and staff during moments of escalation • Instructional strategies to teach these skills effectively to others in your department

Why This Matters: Conflict happens — but with the right tools, it can be prevented or managed safely. This Train-the-Trainer session enables your organization to build internal capacity for consistent, compassionate, and effective crisis response, all while keeping patient care at the center.

Who Should Attend: Security Leaders Only.

Pre-Requisite: None — open to all experience levels!

Put safety and care first. Spots are limited — register today!

Train-the-Trainer: Non-Escalation, De-Escalation & Crisis Management

Address the entire spectrum of human conflict — before it escalates.

This 8-hour refresher course is designed for previously certified trainers to reinforce and sharpen their conflict management skills. Based on the proven Vistelar Methodology, this session empowers participants to continue leading effective, compassionate responses to conflict within their teams—ranging from verbal disagreements to physical aggression.

Certification Scope: Upon successful completion, participants will be certified to conduct drills, hip pocket trainings, huddles, and skills labs. This certification enables trainers to reinforce learning through hands-on practice and real-time coaching within their departments.

What You’ll Learn: • The full spectrum of non-escalation and de-escalation techniques • Trauma-informed communication rooted in empathy and patient-centered care • Mental and physical pre-encounter preparation for high-stress situations • How to reduce the risk of harm to both patients and staff during moments of escalation • Instructional strategies to teach these skills effectively to others in your department

Why This Matters: Conflict happens — but with the right tools, it can be prevented or managed safely. This Train-the-Trainer session enables your organization to build internal capacity for consistent, compassionate, and effective crisis response, all while keeping patient care at the center.

Who Should Attend:  Security Leaders who have previously completed the full Train-the-Trainer certification

Pre-Requisite: None — open to all experience levels!

Put safety and care first. Spots are limited — register today!

The Mobile Security Super User program is designed specifically for supervisory team members who are ready to train, mentor, and lead security professionals in the effective use of our new communication platform.

As a Super User, you will play a key role in strengthening your team by providing hands-on guidance and real-time support with our mobile security tools.

What You’ll Learn:

• Lead on-site enablement for security personnel and SOC dispatch
• Model the complete workflow using real-time dispatch, Officer Mobile, and Resolver Core
• Serve as the first line of support for your site
• Use Officer Mobile, Dispatch, and Resolver Core confidently in daily operations

Who Should Attend:

• Supervisors
• Assistant Managers
• Security Managers
• Any team member in a supervisory or leadership role

Pre-Requisite: None – just bring your leadership mindset and willingness to learn.

Empower Super Users. Elevate Your Impact.

Are you ready to take your training skills to the next level? The Mobile Device Train-the-Trainer program is designed for experienced leaders who will be responsible for preparing and guiding Super Users in the field.

As a Train-the-Trainer participant, you'll gain the tools, techniques, and confidence to teach Super Users how to deliver hands-on training, model workflows, and support their teams using the new mobile communication platform.

What You’ll Learn:

• How to train and coach Super Users to lead mobile enablement sessions.

• How to model the full security workflow using Officer Mobile, Dispatch, and Resolver Core

• Best practices for equipping Super Users to provide frontline support at their sites

• Adult learning techniques and facilitation strategies for effective peer-to-peer training

• Troubleshooting common issues and building confidence across all roles

Who Should Attend:

• Regional and ASP Training Manager
• Security Leadership tasked with deploying mobile device training
• Individuals responsible for onboarding or mentoring Super Users

Pre-Requisite: Familiarity with Officer Mobile, Dispatch, and Resolver Core is recommended.

Live Skills Lab Facilitation Overview

Overview:

This 1-hour live session (via Teams) is designed for trainers who have recently completed the Train-the-Trainer program and need practical guidance on leading WPV Skills Labs. Focused on real-world application, this course reinforces core conflict management techniques and walks participants through how to structure, deliver, and debrief effective skills labs.

Session Format:

• Delivered live via Teams
• Includes interactive Q&A with a certified facilitator
• Designed to support immediate application in your department

What You’ll Learn:

• Key components of WPV Skills Labs
• How to coach verbal and physical techniques in a practice setting
• Strategies for leading team-based practice and debrief sessions
• Tips for aligning lab delivery with regulatory expectations

Why This Matters:

This session helps trainers confidently run WPV Skills Labs that meet compliance standards and build a safer, more resilient workplace culture.

Who Should Attend:

Only certified trainers who completed HPO Academy in May or October 2025.

Pre-Requisite:

Put safety and care first. Spots are limited — register today!

Live Skills Lab Facilitation Overview

Overview:

This 1-hour live session (via Teams) is designed for trainers who have recently completed the Train-the-Trainer program and need practical guidance on leading WPV Skills Labs. Focused on real-world application, this course reinforces core conflict management techniques and walks participants through how to structure, deliver, and debrief effective skills labs.

Session Format:

• Delivered live via Teams
• Includes interactive Q&A with a certified facilitator
• Designed to support immediate application in your department

What You’ll Learn:

• Key components of WPV Skills Labs
• How to coach verbal and physical techniques in a practice setting
• Strategies for leading team-based practice and debrief sessions
• Tips for aligning lab delivery with regulatory expectations

Why This Matters:

This session helps trainers confidently run WPV Skills Labs that meet compliance standards and build a safer, more resilient workplace culture.

Who Should Attend:

Only certified trainers who completed HPO Academy in May or October 2025.

Pre-Requisite:

Put safety and care first. Spots are limited — register today!

Live Skills Lab Facilitation Overview

Overview:

This 1-hour live session (via Teams) is designed for trainers who have recently completed the Train-the-Trainer program and need practical guidance on leading WPV Skills Labs. Focused on real-world application, this course reinforces core conflict management techniques and walks participants through how to structure, deliver, and debrief effective skills labs.

Session Format:

• Delivered live via Teams
• Includes interactive Q&A with a certified facilitator
• Designed to support immediate application in your department

What You’ll Learn:

• Key components of WPV Skills Labs
• How to coach verbal and physical techniques in a practice setting
• Strategies for leading team-based practice and debrief sessions
• Tips for aligning lab delivery with regulatory expectations

Why This Matters:

This session helps trainers confidently run WPV Skills Labs that meet compliance standards and build a safer, more resilient workplace culture.

Who Should Attend:

Only certified trainers who completed HPO Academy in May or October 2025.

Pre-Requisite:

Put safety and care first. Spots are limited — register today!