The Vistelar methodology focuses first on “non-escalation” with foundational teaching elements grounded in empathy and trauma informed principles, putting patient care at the center to improve everyday interactions before they escalate. The training also focuses on mental and physical pre-encounter preparation steps that are proven to help reduce the opportunities for patient or staff harm during response to moments of escalation or aggression.  

Who should attend: All security staff, Emergency Department staff, Behavior Health staff, and Urgent care staff.

Pre-Requisite: None

Improve Patient Care & Staff Safety with Vistelar Training

Prevent Conflict Before It Starts

Learn the skills to prevent conflict before it starts.

Join us for essential training in the Vistelar Methodology — a practical, evidence-based approach designed to enhance safety, reduce conflict, and improve communication in healthcare settings. This training focuses on non-escalation, de-escalation, and trauma-informed strategies that support both patient care and staff well-being.

What You’ll Learn:

• Techniques to improve everyday interactions and prevent escalation
• Trauma-informed communication methods grounded in empathy
• Mental and physical preparation before high-stress encounters
• Proven strategies to reduce risk and enhance safety for patients and staff
• Methods for effectively managing Emergency Department (ED) environments
• Best practices for handling unpredictable behavior and regulation in the ED
• How to identify and utilize available tools and environmental resources
• Effective communication techniques with clinical staff during critical moments

Grounded in empathy. Backed by science. Focused on care.

Who Should Attend:  Emergency Department Specialist in NCAL

Pre-Requisite: None — open to all experience levels!