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1. Security In-Person Courses
Vistelar Advanced + ED Operations (24 hrs)
with Peter De Meo
The Vistelar methodology focuses first on “non-escalation” with foundational teaching elements grounded in empathy and trauma informed principles, putting patient care at the center to improve everyday interactions before they escalate. The training also focuses on mental and physical pre-encounter preparation steps that are proven to help reduce the opportunities for patient or staff harm during response to moments of escalation or aggression. This version focuses on the role of Healthcare Emergency Department Specialists and the types of interactions they encounter in their daily work.
Who should attend: Healthcare ED Specialists, Flex Officers and Supervisors.
Pre-Requisite: None
Healthcare Security Officer Academy (Vallejo)
with Sherah Greer
Join our 24-hour course designed for new healthcare officers to build essential skills for success. Covering key topics such as incident report writing, interpreting post orders, proper uniform and PPE usage, patient rights, customer service, and emergency management. This class equips you with the knowledge and confidence needed to excel in your role. Enhance your expertise and make a positive impact as part of the Security Team!
Who should attend: New security personnel
Pre-Requisite: Must complete the 8-hr New Employee Orientation and LMS courses assigned by Talent and Acquisition prior to attending.
Physical Ability Test - PAT (Livermore))
with Mark Yanez
We will be hosting a Physical Ability Test (PAT) to ensure Healthcare Protection Officer employees meet the required standards for duty readiness.
What to Expect
- A series of physical tasks designed to measure strength, endurance, and mobility.
- Testing will take approximately 30–45 minutes.
- Please arrive in appropriate athletic clothing and footwear
Preparation Tips
- Stay hydrated and get adequate rest before the test.
- Review the test requirements in advance to ensure readiness.
Who Should Attend: HPO employees are due for their annual PAT test.
FRO - Biological Response (Baldwin Park)
with Marse Kingsberry
FRO – Biological Response Training
Equipping Security Teams to Respond Safely and Effectively in Biological Emergencies
This specialized course is designed to prepare First Responder Operators (FRO) to manage biological emergencies with confidence, competence, and care. Attendees will gain critical knowledge and practical skills for using and managing Personal Protective Equipment (PPE), understanding their role during high-stress events, and ensuring safety for themselves and others.
Course Topics Include:
- Emergency Management & Response Protocols
- Access, Crowd, and Traffic Control
- Our Role in an Emergency
- R.A.I.N. Concept (Recognize, Avoid, Isolate, Notify)
- Hand Hygiene Standards
- Proper Donning and Doffing of PPE
This training directly supports BCI’s commitment to safety, professionalism, and responsible intervention. All attendees will leave better equipped to protect themselves, patients, and the community in emergency biological scenarios.
Who Should Attend: All Security Personnel
Pre-Requisite: None
ASP Refresher (16-hr)- Livermore Training Facility
with Mark Yanez
Advanced Security Program employee’s annual compliance requirements.
Who should attend: Advanced Security Program Employees Requiring Annual Refresher Training
Pre-Requisite: None
Vistelar Basic 8-hr (Baldwin Park)
with Marse Kingsberry
Improve Patient Care & Staff Safety with Vistelar Training
Learn the skills to prevent conflict before it starts.
Join us for an essential training in the Vistelar Methodology, a practical approach focused on non-escalation, de-escalation, and safety-first strategies rooted in empathy and trauma-informed care.
What You’ll Learn:
- How to improve everyday interactions and prevent escalation
- Trauma-informed communication techniques
- Pre-encounter mental & physical preparation
- Proven methods to reduce risks to patients and staff during high-stress moments
Grounded in empathy.
Backed by science.
Focused on care.
Who Should Attend: All Security Staff, Emergency Department, Behavioral Health, and Urgent Care team members
Pre-Requisite: None — open to all experience levels!
Vistelar Advanced (16 hrs) (Baldwin Park)
with Marse Kingsberry
Non-Escalation, De-Escalation and Crisis Management
The Vistelar methodology focuses first on “non-escalation” with foundational teaching elements grounded in empathy and trauma informed principles, putting patient care at the center to improve everyday interactions before they escalate. The training also focuses on mental and physical pre-encounter preparation steps that are proven to help reduce the opportunities for patient or staff harm during response to moments of escalation or aggression. This version focuses on the role of Healthcare Emergency Department Specialists and the types of interactions they encounter in their daily work.
Healthcare Security Officer Academy (San Diego))
with Michael Mahoney
Join our 24-hour course designed for new healthcare officers to build essential skills for success. Covering key topics such as incident report writing, interpreting post orders, proper uniform and PPE usage, patient rights, customer service, and emergency management. This class equips you with the knowledge and confidence needed to excel in your role. Enhance your expertise and make a positive impact as part of the Security Team!
Who should attend: New security personnel
Pre-Requisite: Must complete the 8-hr New Employee Orientation and LMS courses assigned by Talent and Acquisition prior to attending.