This training is designed to educate healthcare security personnel on the relevant laws, regulations, and organizational policies that apply to their roles. The course ensures that participants understand their legal responsibilities and the compliance standards specific to the healthcare industry, including patient privacy, safety protocols, and reporting requirements.

Who should attend: Healthcare Security Personel

Pre-Requisite: None

The Vistelar methodology focuses first on “non-escalation” with foundational teaching elements grounded in empathy and trauma-informed principles. It puts patient care at the center to improve everyday interactions before they escalate. The training also focuses on mental and physical pre-encounter preparation steps that are proven to help reduce the opportunities for patient or staff harm during response to moments of escalation or aggression. This version focuses on the role of Healthcare Emergency Department Specialists and the interactions they encounter in their daily work.

Who should attend: Healthcare ED Specialists, Flex Officers, and Supervisors.

Pre-Requisite: For this class - Attendees must have completed the 8-hour Basic Vistelar class within 30 days prior to this class.

FRO – Biological Response Training

Equipping Security Teams to Respond Safely and Effectively in Biological Emergencies

This specialized course is designed to prepare First Responder Operators (FRO) to manage biological emergencies with confidence, competence, and care. Attendees will gain critical knowledge and practical skills for using and managing Personal Protective Equipment (PPE), understanding their role during high-stress events, and ensuring safety for themselves and others.

Course Topics Include:

• Emergency Management & Response Protocols
• Access, Crowd, and Traffic Control
• Our Role in an Emergency
• R.A.I.N. Concept (Recognize, Avoid, Isolate, Notify)
• Hand Hygiene Standards
• Proper Donning and Doffing of PPE

This training directly supports BCI’s commitment to safety, professionalism, and responsible intervention. All attendees will leave better equipped to protect themselves, patients, and the community in emergency biological scenarios.

Who Should Attend: All Security Personnel

Pre-Requisite: None

The Mobile Security Super User program is designed specifically for supervisory team members who are ready to train, mentor, and lead security professionals in the effective use of our new communication platform.

As a Super User, you will play a key role in strengthening your team by providing hands-on guidance and real-time support with our mobile security tools.

What You’ll Learn:

• Lead on-site enablement for security personnel and SOC dispatch
• Model the complete workflow using real-time dispatch, Officer Mobile, and Resolver Core
• Serve as the first line of support for your site
• Use Officer Mobile, Dispatch, and Resolver Core confidently in daily operations

Who Should Attend:

• Supervisors
• Assistant Managers
• Security Managers
• Any team member in a supervisory or leadership role

Pre-Requisite: None – just bring your leadership mindset and willingness to learn.

The Mobile Security Super User program is designed specifically for supervisory team members who are ready to train, mentor, and lead security professionals in the effective use of our new communication platform.

As a Super User, you will play a key role in strengthening your team by providing hands-on guidance and real-time support with our mobile security tools.

What You’ll Learn:

• Lead on-site enablement for security personnel and SOC dispatch
• Model the complete workflow using real-time dispatch, Officer Mobile, and Resolver Core
• Serve as the first line of support for your site
• Use Officer Mobile, Dispatch, and Resolver Core confidently in daily operations

Who Should Attend:

• Supervisors
• Assistant Managers
• Security Managers
• Any team member in a supervisory or leadership role

Pre-Requisite: None – just bring your leadership mindset and willingness to learn.

The Mobile Security Super User program is designed specifically for supervisory team members who are ready to train, mentor, and lead security professionals in the effective use of our new communication platform.

As a Super User, you will play a key role in strengthening your team by providing hands-on guidance and real-time support with our mobile security tools.

What You’ll Learn:

• Lead on-site enablement for security personnel and SOC dispatch
• Model the complete workflow using real-time dispatch, Officer Mobile, and Resolver Core
• Serve as the first line of support for your site
• Use Officer Mobile, Dispatch, and Resolver Core confidently in daily operations

Who Should Attend:

• Supervisors
• Assistant Managers
• Security Managers
• Any team member in a supervisory or leadership role

Pre-Requisite: None – just bring your leadership mindset and willingness to learn.

The Mobile Security Super User program is designed specifically for supervisory team members who are ready to train, mentor, and lead security professionals in the effective use of our new communication platform.

As a Super User, you will play a key role in strengthening your team by providing hands-on guidance and real-time support with our mobile security tools.

What You’ll Learn:

• Lead on-site enablement for security personnel and SOC dispatch
• Model the complete workflow using real-time dispatch, Officer Mobile, and Resolver Core
• Serve as the first line of support for your site
• Use Officer Mobile, Dispatch, and Resolver Core confidently in daily operations

Who Should Attend:

• Supervisors
• Assistant Managers
• Security Managers
• Any team member in a supervisory or leadership role

Pre-Requisite: None – just bring your leadership mindset and willingness to learn.