Join our 24-hour course designed for new healthcare officers to build essential skills for success. Covering key topics such as incident report writing, interpreting post orders, proper uniform and PPE usage, patient rights, customer service, and emergency management. This class equips you with the knowledge and confidence needed to excel in your role. Enhance your expertise and make a positive impact as part of the Security Team!

Who should attend: New security personnel

Pre-Requisite: Must complete the 8-hr New Employee Orientation and LMS courses assigned by Talent and Acquisition prior to attending.

FRO – Biological Response Training

Equipping Security Teams to Respond Safely and Effectively in Biological Emergencies

This specialized course is designed to prepare First Responder Operators (FRO) to manage biological emergencies with confidence, competence, and care. Attendees will gain critical knowledge and practical skills for using and managing Personal Protective Equipment (PPE), understanding their role during high-stress events, and ensuring safety for themselves and others.

Course Topics Include:

• Emergency Management & Response Protocols
• Access, Crowd, and Traffic Control
• Our Role in an Emergency
• R.A.I.N. Concept (Recognize, Avoid, Isolate, Notify)
• Hand Hygiene Standards
• Proper Donning and Doffing of PPE

This training directly supports BCI’s commitment to safety, professionalism, and responsible intervention. All attendees will leave better equipped to protect themselves, patients, and the community in emergency biological scenarios.

Who Should Attend: All Security Personnel

Pre-Requisite: None

Improve Patient Care & Staff Safety with Vistelar Training

Learn the skills to prevent conflict before it starts.

Join us for an essential training in the Vistelar Methodology, a practical approach focused on non-escalation, de-escalation, and safety-first strategies rooted in empathy and trauma-informed care.

What You’ll Learn:

• How to improve everyday interactions and prevent escalation
• Trauma-informed communication techniques
• Pre-encounter mental & physical preparation
• Proven methods to reduce risks to patients and staff during high-stress moments

Grounded in empathy.

Backed by science.

Focused on care.

Who Should Attend:  All Security Staff, Emergency Department, Behavioral Health, and Urgent Care team members

Pre-Requisite: None — open to all experience levels!

Improve Patient Care & Staff Safety with Vistelar Training

Learn the skills to prevent conflict before it starts.

Join us for an essential training in the Vistelar Methodology, a practical approach focused on non-escalation, de-escalation, and safety-first strategies rooted in empathy and trauma-informed care.

What You’ll Learn:

• How to improve everyday interactions and prevent escalation
• Trauma-informed communication techniques
• Pre-encounter mental & physical preparation
• Proven methods to reduce risks to patients and staff during high-stress moments

Grounded in empathy.

Backed by science.

Focused on care.

Who Should Attend:  Emergency Department Specialist in SCAL and MOCs

Pre-Requisite: None — open to all experience levels!

The Mobile Security Super User program is designed specifically for supervisory team members who are ready to train, mentor, and lead security professionals in the effective use of our new communication platform.

As a Super User, you will play a key role in strengthening your team by providing hands-on guidance and real-time support with our mobile security tools.

What You’ll Learn:

• Lead on-site enablement for security personnel and SOC dispatch
• Model the complete workflow using real-time dispatch, Officer Mobile, and Resolver Core
• Serve as the first line of support for your site
• Use Officer Mobile, Dispatch, and Resolver Core confidently in daily operations

Who Should Attend:

• Supervisors
• Assistant Managers
• Security Managers
• Any team member in a supervisory or leadership role

Pre-Requisite: None – just bring your leadership mindset and willingness to learn.

The Mobile Security Super User program is designed specifically for supervisory team members who are ready to train, mentor, and lead security professionals in the effective use of our new communication platform.

As a Super User, you will play a key role in strengthening your team by providing hands-on guidance and real-time support with our mobile security tools.

What You’ll Learn:

• Lead on-site enablement for security personnel and SOC dispatch
• Model the complete workflow using real-time dispatch, Officer Mobile, and Resolver Core
• Serve as the first line of support for your site
• Use Officer Mobile, Dispatch, and Resolver Core confidently in daily operations

Who Should Attend:

• Supervisors
• Assistant Managers
• Security Managers
• Any team member in a supervisory or leadership role

Pre-Requisite: None – just bring your leadership mindset and willingness to learn.

Introduction to Healthcare Security & Emergency Response

Preparing Armed Protection Officers for the Unique Challenges of the Healthcare Environment

This essential course is designed to prepare new security team members for the critical responsibilities of being a healthcare security professional. You’ll gain a strong foundation in healthcare-specific protocols, emergency response procedures, and the unique expectations of operating in a patient-centered environment.

Course Topics Include:

• Your role as a first responder to high-level threats (e.g., Code Silver: weapon involvement)      
• Managing and reporting criminal activity in healthcare settings      
• Effective patrol procedures for exterior areas such as parking structures and emergency department perimeters      
• Understanding the healthcare environment, including patient safety, confidentiality, and staff collaboration      
• Emergency management and coordination with clinical teams

Who should attend: Newly assigned Armed Protection Officers

Pre-Requisite: None. 

Join our 24-hour course designed for new healthcare officers to build essential skills for success. Covering key topics such as incident report writing, interpreting post orders, proper uniform and PPE usage, patient rights, customer service, and emergency management. This class equips you with the knowledge and confidence needed to excel in your role. Enhance your expertise and make a positive impact as part of the Security Team!

Who should attend: New security personnel

Pre-Requisite: Must complete the 8-hr New Employee Orientation and LMS courses assigned by Talent and Acquisition prior to attending.