Join our 24-hour course designed for new healthcare officers to build essential skills for success. Covering key topics such as incident report writing, interpreting post orders, proper uniform and PPE usage, patient rights, customer service, and emergency management. This class equips you with the knowledge and confidence needed to excel in your role. Enhance your expertise and make a positive impact as part of the Security Team!

Who should attend: New security personnel

Pre-Requisite: Must complete the 8-hr New Employee Orientation and LMS courses assigned by Talent and Acquisition prior to attending.

Advanced Security Program – Annual Refresher Training

Stay Compliant. Stay Prepared. Stay Professional.

Join our 16-hour annual refresher course designed specifically for Advanced Security Program employees who need to complete mandatory compliance training. This course reinforces essential skills, updates on current protocols, and ensures alignment with organizational safety standards.

Course Topics Include:

• Conflict Management & De-escalation Techniques

   

• Proper Use and Maintenance of Personal Protective Equipment (PPE)

   

• Emergency Management & Response Procedures

   

• Annual Compliance Attestations and Policy Reviews

Who Should Attend: All Advanced Security Program employees required to complete annual refresher training

Pre-Requisite: None

Advanced Security Program – Annual Refresher Training

Stay Compliant. Stay Prepared. Stay Professional.

Join our 16-hour annual refresher course designed specifically for Advanced Security Program employees who need to complete mandatory compliance training. This course reinforces essential skills, updates on current protocols, and ensures alignment with organizational safety standards.

Course Topics Include:

• Conflict Management & De-escalation Techniques

   

• Proper Use and Maintenance of Personal Protective Equipment (PPE)

   

• Emergency Management & Response Procedures

   

• Annual Compliance Attestations and Policy Reviews

Who Should Attend: All Advanced Security Program employees required to complete annual refresher training

Pre-Requisite: None

The HSO Annual Training is a required refresher for Healthcare Security Officers that reinforces core security responsibilities and safe response practices in the healthcare environment.

Topics include:

• Review of healthcare security duties and emergency response expectations

• Regulatory compliance requirements (OSHA, TJC, CMS) and appropriate use of force

• Infection control and biohazard precautions, including proper PPE use

• Conflict management refresher with emphasis on professional presence, communication, and safe de escalation techniques

This training ensures continued readiness, compliance, and professional security response.

Who should attend: Healthcare Security Personnel

Pre-Requisite: None

Advanced Security Program – Annual Refresher Training

Stay Compliant. Stay Prepared. Stay Professional.

Join our 16-hour annual refresher course designed specifically for Advanced Security Program employees who need to complete mandatory compliance training. This course reinforces essential skills, updates on current protocols, and ensures alignment with organizational safety standards.

Course Topics Include:

• Conflict Management & De-escalation Techniques

   

• Proper Use and Maintenance of Personal Protective Equipment (PPE)

   

• Emergency Management & Response Procedures

   

• Annual Compliance Attestations and Policy Reviews

Who Should Attend: All Advanced Security Program employees required to complete annual refresher training

Pre-Requisite: None

The HSO Annual Training is a required refresher for Healthcare Security Officers that reinforces core security responsibilities and safe response practices in the healthcare environment.

Topics include:

• Review of healthcare security duties and emergency response expectations

• Regulatory compliance requirements (OSHA, TJC, CMS) and appropriate use of force

• Infection control and biohazard precautions, including proper PPE use

• Conflict management refresher with emphasis on professional presence, communication, and safe de escalation techniques

This training ensures continued readiness, compliance, and professional security response.

Who should attend: Healthcare Security Personnel

Pre-Requisite: None

Join our 24-hour course designed for new healthcare officers to build essential skills for success. Covering key topics such as incident report writing, interpreting post orders, proper uniform and PPE usage, patient rights, customer service, and emergency management. This class equips you with the knowledge and confidence needed to excel in your role. Enhance your expertise and make a positive impact as part of the Security Team!

Who should attend: New security personnel

Pre-Requisite: Must complete the 8-hr New Employee Orientation and LMS courses assigned by Talent and Acquisition prior to attending.

Introduction to Healthcare Security & Emergency Response

Preparing Armed Protection Officers for the Unique Challenges of the Healthcare Environment

This essential course is designed to prepare new security team members for the critical responsibilities of being a healthcare security professional. You’ll gain a strong foundation in healthcare-specific protocols, emergency response procedures, and the unique expectations of operating in a patient-centered environment.

Course Topics Include:

• Your role as a first responder to high-level threats (e.g., Code Silver: weapon involvement)      
• Managing and reporting criminal activity in healthcare settings      
• Effective patrol procedures for exterior areas such as parking structures and emergency department perimeters      
• Understanding the healthcare environment, including patient safety, confidentiality, and staff collaboration      
• Emergency management and coordination with clinical teams

Who should attend: Newly assigned Armed Protection Officers

Pre-Requisite: None.