Blackstone Consulting Inc.

The BCI Ambassador program is designed to equip frontline team members with essential training to support safety, service excellence, and compliance at designated locations in the San Diego area.

This training is required for BCI Ambassadors working across all departments and promotes a well-rounded understanding of key responsibilities and standards.

Training Topics Include:

• Principles of Responsibility
• Fraud, Waste, and Abuse
• Staff Expectations & Conduct
• HIPAA Compliance
• Regulated Waste Disposal
• Cultural Diversity & Inclusion
• Vistelar Conflict Management (2-Hour Module)
• Abuse Reporting Requirements
• EMTALA Overview
• Active Shooter Response Preparedness
• AHEART & AIDET Communication Tools
• BEFAST Stroke Recognition
• Diabetes Awareness and Education

This comprehensive training ensures Ambassadors are fully prepared to represent the values and mission of Kaiser Permanente while promoting safety, dignity, and quality care across our hospitals.