This training is designed to educate healthcare security personnel on the relevant laws, regulations, and organizational policies that apply to their roles. The course ensures that participants understand their legal responsibilities and the compliance standards specific to the healthcare industry, including patient privacy, safety protocols, and reporting requirements.

Who should attend: Healthcare Security Personel

Pre-Requisite: None

Improve Patient Care & Staff Safety with Vistelar Training

Learn the skills to prevent conflict before it starts.

Join us for an essential training in the Vistelar Methodology, a practical approach focused on non-escalation, de-escalation, and safety-first strategies rooted in empathy and trauma-informed care.

What You’ll Learn:

• How to improve everyday interactions and prevent escalation
• Trauma-informed communication techniques
• Pre-encounter mental & physical preparation
• Proven methods to reduce risks to patients and staff during high-stress moments

Grounded in empathy.

Backed by science.

Focused on care.

Who Should Attend:  Emergency Department Specialist in SCAL and MOCs

Pre-Requisite: None — open to all experience levels!

The Vistelar methodology focuses first on “non-escalation” with foundational teaching elements grounded in empathy and trauma informed principles, putting patient care at the center to improve everyday interactions before they escalate. The training also focuses on mental and physical pre-encounter preparation steps that are proven to help reduce the opportunities for patient or staff harm during response to moments of escalation or aggression.  

Who should attend: All security staff, Emergency Department staff, Behavior Health staff, and Urgent care staff.

Pre-Requisite: None

Non-Escalation, De-Escalation and Crisis Management

The Vistelar methodology focuses first on “non-escalation” with foundational teaching elements grounded in empathy and trauma informed principles, putting patient care at the center to improve everyday interactions before they escalate. The training also focuses on mental and physical pre-encounter preparation steps that are proven to help reduce the opportunities for patient or staff harm during response to moments of escalation or aggression. This version focuses on the role of Healthcare Emergency Department Specialists and the types of interactions they encounter in their daily work.

Designed to teach First Responders Operators (FRO) how to handle COVID or other contagious patients to prevent contamination, and how to properly use and manage Personal Protective equipment (PPE). Who should attend: All security staff Pre-Requisite: None

Designed to teach First Responders Operators (FRO) how to handle COVID or other contagious patients to prevent contamination, and how to properly use and manage Personal Protective equipment (PPE).

Who should attend: All security staff

Pre-Requisite: None

The Mobile Security Super User program is designed specifically for supervisory team members who are ready to train, mentor, and lead security professionals in the effective use of our new communication platform.

As a Super User, you will play a key role in strengthening your team by providing hands-on guidance and real-time support with our mobile security tools.

What You’ll Learn:

• Lead on-site enablement for security personnel and SOC dispatch
• Model the complete workflow using real-time dispatch, Officer Mobile, and Resolver Core
• Serve as the first line of support for your site
• Use Officer Mobile, Dispatch, and Resolver Core confidently in daily operations

Who Should Attend:

• Supervisors
• Assistant Managers
• Security Managers
• Any team member in a supervisory or leadership role

Pre-Requisite: None – just bring your leadership mindset and willingness to learn.

The Vistelar methodology focuses first on “non-escalation” with foundational teaching elements grounded in empathy and trauma informed principles, putting patient care at the center to improve everyday interactions before they escalate. The training also focuses on mental and physical pre-encounter preparation steps that are proven to help reduce the opportunities for patient or staff harm during response to moments of escalation or aggression.  

Who should attend: All security staff, Emergency Department staff, Behavior Health staff, and Urgent care staff.

Pre-Requisite: None