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1. Security In-Person Courses
ASP Refresher (16-hr)- Livermore Training Facility
with Mark Yanez
Advanced Security Program employee’s annual compliance requirements.
Who should attend: Advanced Security Program Employees Requiring Annual Refresher Training
Pre-Requisite: None
Will run
ASP Refresher 16-hr (BCI Ontario)
with Mario Rangel
Advanced Security Program – Annual Refresher Training
Stay Compliant. Stay Prepared. Stay Professional.
Join our 16-hour annual refresher course designed specifically for Advanced Security Program employees who need to complete mandatory compliance training. This course reinforces essential skills, updates on current protocols, and ensures alignment with organizational safety standards.
Course Topics Include:
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Conflict Management & De-escalation Techniques
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Proper Use and Maintenance of Personal Protective Equipment (PPE)
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Emergency Management & Response Procedures
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Annual Compliance Attestations and Policy Reviews
Who Should Attend: All Advanced Security Program employees required to complete annual refresher training
Pre-Requisite: None
Healthcare Security Officer Academy (SAC)
with Peter De Meo
Join our 24-hour course designed for new healthcare officers to build essential skills for success. Covering key topics such as incident report writing, interpreting post orders, proper uniform and PPE usage, patient rights, customer service, and emergency management. This class equips you with the knowledge and confidence needed to excel in your role. Enhance your expertise and make a positive impact as part of the Security Team!
Who should attend: New security personnel
Pre-Requisite: Must complete the 8-hr New Employee Orientation and LMS courses assigned by Talent and Acquisition prior to attending.
Healthcare Security Officer Academy (San Diego))
with Michael Mahoney
Join our 24-hour course designed for new healthcare officers to build essential skills for success. Covering key topics such as incident report writing, interpreting post orders, proper uniform and PPE usage, patient rights, customer service, and emergency management. This class equips you with the knowledge and confidence needed to excel in your role. Enhance your expertise and make a positive impact as part of the Security Team!
Who should attend: New security personnel
Pre-Requisite: Must complete the 8-hr New Employee Orientation and LMS courses assigned by Talent and Acquisition prior to attending.
Mobile Device Super User (Santa Clara)
with Victor Mendoza
The Mobile Security Super User program is designed specifically for supervisory team members who are ready to train, mentor, and lead security professionals in the effective use of our new communication platform.
As a Super User, you will play a key role in strengthening your team by providing hands-on guidance and real-time support with our mobile security tools.
What You’ll Learn:
- Lead on-site enablement for security personnel and SOC dispatch
- Model the complete workflow using real-time dispatch, Officer Mobile, and Resolver Core
- Serve as the first line of support for your site
- Use Officer Mobile, Dispatch, and Resolver Core confidently in daily operations
Who Should Attend:
- Supervisors
- Assistant Managers
- Security Managers
- Any team member in a supervisory or leadership role
Pre-Requisite: None – just bring your leadership mindset and willingness to learn.
Vistelar Basic 8-hr (City)
with Larry Todd
Improve Patient Care & Staff Safety with Vistelar Training
Learn the skills to prevent conflict before it starts.
Join us for an essential training in the Vistelar Methodology, a practical approach focused on non-escalation, de-escalation, and safety-first strategies rooted in empathy and trauma-informed care.
What You’ll Learn:
- How to improve everyday interactions and prevent escalation
- Trauma-informed communication techniques
- Pre-encounter mental & physical preparation
- Proven methods to reduce risks to patients and staff during high-stress moments
Grounded in empathy.
Backed by science.
Focused on care.
Who Should Attend: All Security Staff, Emergency Department, Behavioral Health, and Urgent Care team members
Pre-Requisite: None — open to all experience levels!
Vistelar Advanced + ED Operations (24 hrs) - Sacramento
with Eddie Mason
Improve Patient Care & Staff Safety with Vistelar Training
Prevent Conflict Before It Starts
Learn the skills to prevent conflict before it starts.
Join us for essential training in the Vistelar Methodology — a practical, evidence-based approach designed to enhance safety, reduce conflict, and improve communication in healthcare settings. This training focuses on non-escalation, de-escalation, and trauma-informed strategies that support both patient care and staff well-being.
What You’ll Learn:
- Techniques to improve everyday interactions and prevent escalation
- Trauma-informed communication methods grounded in empathy
- Mental and physical preparation before high-stress encounters
- Proven strategies to reduce risk and enhance safety for patients and staff
- Methods for effectively managing Emergency Department (ED) environments
- Best practices for handling unpredictable behavior and regulation in the ED
- How to identify and utilize available tools and environmental resources
- Effective communication techniques with clinical staff during critical moments
Grounded in empathy. Backed by science. Focused on care.
Who Should Attend: Emergency Department Specialist in NCAL
Pre-Requisite: None — open to all experience levels!
ASP Refresher (16-hr)- Roseville
with Kelly Kent
Advanced Security Program employee’s annual compliance requirements.
Who should attend: Advanced Security Program Employees Requiring Annual Refresher Training
Pre-Requisite: None
Will run