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1. Security In-Person Courses
FRO - Biological Response (Ontario Medical Center)
with Oscar Matos
FRO – Biological Response Training
Equipping Security Teams to Respond Safely and Effectively in Biological Emergencies
This specialized course is designed to prepare First Responder Operators (FRO) to manage biological emergencies with confidence, competence, and care. Attendees will gain critical knowledge and practical skills for using and managing Personal Protective Equipment (PPE), understanding their role during high-stress events, and ensuring safety for themselves and others.
Course Topics Include:
- Emergency Management & Response Protocols
- Access, Crowd, and Traffic Control
- Our Role in an Emergency
- R.A.I.N. Concept (Recognize, Avoid, Isolate, Notify)
- Hand Hygiene Standards
- Proper Donning and Doffing of PPE
This training directly supports BCI’s commitment to safety, professionalism, and responsible intervention. All attendees will leave better equipped to protect themselves, patients, and the community in emergency biological scenarios.
Who Should Attend: All Security Personnel
Pre-Requisite: None
ASP Refresher (16-hr)- Livermore Training Facility
with Mark Yanez
Advanced Security Program employee’s annual compliance requirements.
Who should attend: Advanced Security Program Employees Requiring Annual Refresher Training
Pre-Requisite: None
Will run
FRO - Biological Response (Santa Rosa)
with Gayle Mamlok
FRO – Biological Response Training
Equipping Security Teams to Respond Safely and Effectively in Biological Emergencies
This specialized course is designed to prepare First Responder Operators (FRO) to manage biological emergencies with confidence, competence, and care. Attendees will gain critical knowledge and practical skills for using and managing Personal Protective Equipment (PPE), understanding their role during high-stress events, and ensuring safety for themselves and others.
Course Topics Include:
- Emergency Management & Response Protocols
- Access, Crowd, and Traffic Control
- Our Role in an Emergency
- R.A.I.N. Concept (Recognize, Avoid, Isolate, Notify)
- Hand Hygiene Standards
- Proper Donning and Doffing of PPE
This training directly supports BCI’s commitment to safety, professionalism, and responsible intervention. All attendees will leave better equipped to protect themselves, patients, and the community in emergency biological scenarios.
Who Should Attend: All Security Personnel
Pre-Requisite: None
FRO/COVID
with Michael Mahoney
Designed to teach First Responders Operators (FRO) how to handle COVID or other contagious patients to prevent contamination, and how to properly use and manage Personal Protective equipment (PPE). Who should attend: All security staff Pre-Requisite: None
FRO/COVID (Richmond)
with Sherah Greer
Designed to teach First Responders Operators (FRO) how to handle COVID or other contagious patients to prevent contamination, and how to properly use and manage Personal Protective equipment (PPE). Who should attend: All security staff Pre-Requisite: None
Will run
Vistelar Basic 8-hr (Baldwin Park)
with Marse Kingsberry
Improve Patient Care & Staff Safety with Vistelar Training
Learn the skills to prevent conflict before it starts.
Join us for an essential training in the Vistelar Methodology, a practical approach focused on non-escalation, de-escalation, and safety-first strategies rooted in empathy and trauma-informed care.
What You’ll Learn:
- How to improve everyday interactions and prevent escalation
- Trauma-informed communication techniques
- Pre-encounter mental & physical preparation
- Proven methods to reduce risks to patients and staff during high-stress moments
Grounded in empathy.
Backed by science.
Focused on care.
Who Should Attend: All Security Staff, Emergency Department, Behavioral Health, and Urgent Care team members
Pre-Requisite: None — open to all experience levels!
Vistelar Basic 8-hr (BCI ONTARIO)
with Oscar Matos
Improve Patient Care & Staff Safety with Vistelar Training
Learn the skills to prevent conflict before it starts.
Join us for an essential training in the Vistelar Methodology, a practical approach focused on non-escalation, de-escalation, and safety-first strategies rooted in empathy and trauma-informed care.
What You’ll Learn:
- How to improve everyday interactions and prevent escalation
- Trauma-informed communication techniques
- Pre-encounter mental & physical preparation
- Proven methods to reduce risks to patients and staff during high-stress moments
Grounded in empathy.
Backed by science.
Focused on care.
Who Should Attend: All Security Staff, Emergency Department, Behavioral Health, and Urgent Care team members
Pre-Requisite: None — open to all experience levels!
Vistelar Basic 8-hr (Los Angeles)
with Timothy Wheeler
Improve Patient Care & Staff Safety with Vistelar Training
Learn the skills to prevent conflict before it starts.
Join us for an essential training in the Vistelar Methodology, a practical approach focused on non-escalation, de-escalation, and safety-first strategies rooted in empathy and trauma-informed care.
What You’ll Learn:
- How to improve everyday interactions and prevent escalation
- Trauma-informed communication techniques
- Pre-encounter mental & physical preparation
- Proven methods to reduce risks to patients and staff during high-stress moments
Grounded in empathy.
Backed by science.
Focused on care.
Who Should Attend: All Security Staff, Emergency Department, Behavioral Health, and Urgent Care team members
Pre-Requisite: None — open to all experience levels!