Filter by Subcategory
6. Southern California
Armed Protection Officer Academy (Ontario, CA)
with Maritsa Canchola
Designed to prepare new security team members of the Kaiser Permanente contract on what it means to be a healthcare security professional, the healthcare environment and emergency management.
Who should attend: All security staff.
Pre-Requisite: None.
Will run
ASP Refresher (16-hr)
with Mario Rangel
Join our 16-hour course designed for Advanced Security Program employee’s that need to complete annual compliance requirements. Covering key topics such as managing conflict, proper PPE usage, emergency management and response, and annual attestations.
Who should attend: Advanced Security Program Employees Requiring Annual Refresher Training
Pre-Requisite: None
Will run
Healthcare Security Officer Academy (BCI Ontario)
with Oscar Matos
Join our 24-hour course designed for new healthcare officers to build essential skills for success. Covering key topics such as incident report writing, interpreting post orders, proper uniform and PPE usage, patient rights, customer service, and emergency management. This class equips you with the knowledge and confidence needed to excel in your role. Enhance your expertise and make a positive impact as part of the Security Team!
Who should attend: New security personnel
Pre-Requisite: Must complete the 8-hr New Employee Orientation and LMS courses assigned by Talent and Acquisition prior to attending.
Healthcare Security Officer Academy (HSOA) - Bakersfield
with Raul Argueta Diaz
Join our 24-hour course designed for new healthcare officers to build essential skills for success. Covering key topics such as incident report writing, interpreting post orders, proper uniform and PPE usage, patient rights, customer service, and emergency management. This class equips you with the knowledge and confidence needed to excel in your role. Enhance your expertise and make a positive impact as part of the Security Team!
Who should attend: New security personnel
Pre-Requisite: Must complete the 8-hr New Employee Orientation and LMS courses assigned by Talent and Acquisition prior to attending.
Healthcare Security Officer Academy (Panorama City)
with Rene De La Cruz
Join our 24-hour course designed for new healthcare officers to build essential skills for success. Covering key topics such as incident report writing, interpreting post orders, proper uniform and PPE usage, patient rights, customer service, and emergency management. This class equips you with the knowledge and confidence needed to excel in your role. Enhance your expertise and make a positive impact as part of the Security Team!
Who should attend: New security personnel
Pre-Requisite: Must complete the 8-hr New Employee Orientation and LMS courses assigned by Talent and Acquisition prior to attending.
Healthcare Security Officer Academy (San Diego)
with Scott Behar
Join our 24-hour course designed for new healthcare officers to build essential skills for success. Covering key topics such as incident report writing, interpreting post orders, proper uniform and PPE usage, patient rights, customer service, and emergency management. This class equips you with the knowledge and confidence needed to excel in your role. Enhance your expertise and make a positive impact as part of the Security Team!
Who should attend: New security personnel
Pre-Requisite: Must complete the 8-hr New Employee Orientation and LMS courses assigned by Talent and Acquisition prior to attending.
ASP Refresher (16-hr)
with Mario Rangel
Join our 16-hour course designed for Advanced Security Program employee’s that need to complete annual compliance requirements. Covering key topics such as managing conflict, proper PPE usage, emergency management and response, and annual attestations.
Who should attend: Advanced Security Program Employees Requiring Annual Refresher Training
Pre-Requisite: None
Conflict Management Instructor Recertification 8-hr (Bakersfield)
with Raul Argueta Diaz
Train-the-Trainer: Non-Escalation, De-Escalation & Crisis Management
Address the entire spectrum of human conflict — before it escalates.
This 8-hour refresher course is designed for previously certified trainers to reinforce and sharpen their conflict management skills. Based on the proven Vistelar Methodology, this session empowers participants to continue leading effective, compassionate responses to conflict within their teams—ranging from verbal disagreements to physical aggression.
Certification Scope: Upon successful completion, participants will be certified to conduct drills, hip pocket trainings, huddles, and skills labs. This certification enables trainers to reinforce learning through hands-on practice and real-time coaching within their departments.
What You’ll Learn: • The full spectrum of non-escalation and de-escalation techniques • Trauma-informed communication rooted in empathy and patient-centered care • Mental and physical pre-encounter preparation for high-stress situations • How to reduce the risk of harm to both patients and staff during moments of escalation • Instructional strategies to teach these skills effectively to others in your department
Why This Matters: Conflict happens — but with the right tools, it can be prevented or managed safely. This Train-the-Trainer session enables your organization to build internal capacity for consistent, compassionate, and effective crisis response, all while keeping patient care at the center.
Who Should Attend: Security Leaders who have previously completed the full Train-the-Trainer certification
Pre-Requisite: None — open to all experience levels!
Put safety and care first. Spots are limited — register today!