Join our 24-hour course designed for new healthcare officers to build essential skills for success. Covering key topics such as incident report writing, interpreting post orders, proper uniform and PPE usage, patient rights, customer service, and emergency management. This class equips you with the knowledge and confidence needed to excel in your role. Enhance your expertise and make a positive impact as part of the Security Team!

Who should attend: New security personnel

Pre-Requisite: Must complete the 8-hr New Employee Orientation and LMS courses assigned by Talent and Acquisition prior to attending.

Improve Patient Care & Staff Safety with Vistelar Training

Learn the skills to prevent conflict before it starts.

Join us for an essential training in the Vistelar Methodology, a practical approach focused on non-escalation, de-escalation, and safety-first strategies rooted in empathy and trauma-informed care.

What You’ll Learn:

• How to improve everyday interactions and prevent escalation
• Trauma-informed communication techniques
• Pre-encounter mental & physical preparation
• Proven methods to reduce risks to patients and staff during high-stress moments

Grounded in empathy.

Backed by science.

Focused on care.

Who Should Attend:  Open to all

Pre-Requisite: None — open to all experience levels!

Improve Patient Care & Staff Safety with Vistelar Training

Learn the skills to prevent conflict before it starts.

Join us for an essential training in the Vistelar Methodology, a practical approach focused on non-escalation, de-escalation, and safety-first strategies rooted in empathy and trauma-informed care.

What You’ll Learn:

• How to improve everyday interactions and prevent escalation
• Trauma-informed communication techniques
• Pre-encounter mental & physical preparation
• Proven methods to reduce risks to patients and staff during high-stress moments

Grounded in empathy.

Backed by science.

Focused on care.

Who Should Attend:  Open to all

Pre-Requisite: None — open to all experience levels!

The BCI Ambassador program is designed to equip frontline team members with essential training to support safety, service excellence, and compliance at designated locations in the San Diego area.

This training is required for BCI Ambassadors working across all departments and promotes a well-rounded understanding of key responsibilities and standards.

Training Topics Include:

• Principles of Responsibility
• Fraud, Waste, and Abuse
• Staff Expectations & Conduct
• HIPAA Compliance
• Regulated Waste Disposal
• Cultural Diversity & Inclusion
• Vistelar Conflict Management (2-Hour Module)
• Abuse Reporting Requirements
• EMTALA Overview
• Active Shooter Response Preparedness
• AHEART & AIDET Communication Tools
• BEFAST Stroke Recognition
• Diabetes Awareness and Education

This comprehensive training ensures Ambassadors are fully prepared to represent the values and mission of Kaiser Permanente while promoting safety, dignity, and quality care across our hospitals.

Join our 24-hour course designed for new healthcare officers to build essential skills for success. Covering key topics such as incident report writing, interpreting post orders, proper uniform and PPE usage, patient rights, customer service, and emergency management. This class equips you with the knowledge and confidence needed to excel in your role. Enhance your expertise and make a positive impact as part of the Security Team!

Who should attend: New security personnel

Pre-Requisite: Must complete the 8-hr New Employee Orientation and LMS courses assigned by Talent and Acquisition prior to attending.

Join our 24-hour course designed for new healthcare officers to build essential skills for success. Covering key topics such as incident report writing, interpreting post orders, proper uniform and PPE usage, patient rights, customer service, and emergency management. This class equips you with the knowledge and confidence needed to excel in your role. Enhance your expertise and make a positive impact as part of the Security Team!

Who should attend: New security personnel

Pre-Requisite: Must complete the 8-hr New Employee Orientation and LMS courses assigned by Talent and Acquisition prior to attending.

Join our 24-hour course designed for new healthcare officers to build essential skills for success. Covering key topics such as incident report writing, interpreting post orders, proper uniform and PPE usage, patient rights, customer service, and emergency management. This class equips you with the knowledge and confidence needed to excel in your role. Enhance your expertise and make a positive impact as part of the Security Team!

Who should attend: New security personnel

Pre-Requisite: Must complete the 8-hr New Employee Orientation and LMS courses assigned by Talent and Acquisition prior to attending.

The BCI Ambassador program is designed to equip frontline team members with essential training to support safety, service excellence, and compliance at designated locations in the San Diego area.

This training is required for BCI Ambassadors working across all departments and promotes a well-rounded understanding of key responsibilities and standards.

Training Topics Include:

• Principles of Responsibility
• Fraud, Waste, and Abuse
• Staff Expectations & Conduct
• HIPAA Compliance
• Regulated Waste Disposal
• Cultural Diversity & Inclusion
• Vistelar Conflict Management (2-Hour Module)
• Abuse Reporting Requirements
• EMTALA Overview
• Active Shooter Response Preparedness
• AHEART & AIDET Communication Tools
• BEFAST Stroke Recognition
• Diabetes Awareness and Education

This comprehensive training ensures Ambassadors are fully prepared to represent the values and mission of Kaiser Permanente while promoting safety, dignity, and quality care across our hospitals.