Non-Escalation, De-Escalation and Crisis Management

Addressing the entire spectrum of human conflict. Vistelar empowers your team to safely and effectively identify, prevent, and mitigate all types of conflict, from simple disputes to physical violence.

“De-escalation is what we do and say to keep someone from jumping off a ledge. Non-escalation is what we do and say to keep them from climbing onto the ledge in the first place.”   - Vistelar Maxim

The Vistelar methodology focuses first on “non-escalation” with foundational teaching elements grounded in empathy and trauma informed principles, putting patient care at the center to improve everyday interactions before they escalate. The training also focuses on mental and physical pre-encounter preparation steps that are proven to help reduce the opportunities for patient or staff harm during response to moments of escalation or aggression.  

Training For: Security staff, Emergency Department staff, Behavior Health staff, and Urgent care staff.

For any Supervisors, Managers, or Trainers to become certified to teach report writing standards. Registrations must be submitted 1 week before class to ensure required workbooks are shipped to your work location in time for class. Links for the class will be set to you 1 week before class to access through Microsoft Teams. 

ALL TIMES ARE PST!

Requirements for Class: 

-dedicated space and time that will allow me to uninterrupted focus

-to be at a computer with audio and Microsoft Teams access

-the ability to scan (via machine or phone application) during class

-a black pen and red pen

- to have my camera on during the training

Join our 24-hour course designed for new healthcare officers to build essential skills for success. Covering key topics such as incident report writing, interpreting post orders, proper uniform and PPE usage, patient rights, customer service, and emergency management. This class equips you with the knowledge and confidence needed to excel in your role. Enhance your expertise and make a positive impact as part of the Security Team!

Who should attend: New security personnel

Pre-Requisite: Must complete the 8-hr New Employee Orientation and LMS courses assigned by Talent and Acquisition prior to attending.

For any Supervisors, Managers, or Trainers to become certified to teach report writing standards. Registrations must be submitted 1 week before class to ensure required workbooks are shipped to your work location in time for class. Links for the class will be set to you 1 week before class to access through Microsoft Teams. 

ALL TIMES ARE PST!

Requirements for Class: 

-dedicated space and time that will allow me to uninterrupted focus

-to be at a computer with audio and Microsoft Teams access

-the ability to scan (via machine or phone application) during class

-a black pen and red pen

- to have my camera on during the training

Join our 24-hour course designed for new healthcare officers to build essential skills for success. Covering key topics such as incident report writing, interpreting post orders, proper uniform and PPE usage, patient rights, customer service, and emergency management. This class equips you with the knowledge and confidence needed to excel in your role. Enhance your expertise and make a positive impact as part of the Security Team!

Who should attend: New security personnel

Pre-Requisite: Must complete the 8-hr New Employee Orientation and LMS courses assigned by Talent and Acquisition prior to attending.