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Woodland Hills
in 6. Southern California
Vistelar Introduction 2-hr (Panorama City)
with Rene De La Cruz
Improve Patient Care & Staff Safety with Vistelar Training
Learn the skills to prevent conflict before it starts.
Join us for an essential training in the Vistelar Methodology, a practical approach focused on non-escalation, de-escalation, and safety-first strategies rooted in empathy and trauma-informed care.
What You’ll Learn:
- How to improve everyday interactions and prevent escalation
- Trauma-informed communication techniques
- Pre-encounter mental & physical preparation
- Proven methods to reduce risks to patients and staff during high-stress moments
Grounded in empathy.
Backed by science.
Focused on care.
Who Should Attend: Open to all
Pre-Requisite: None — open to all experience levels!
Vistelar Introduction 2-hr (Panorama City)
with Rene De La Cruz
Improve Patient Care & Staff Safety with Vistelar Training
Learn the skills to prevent conflict before it starts.
Join us for an essential training in the Vistelar Methodology, a practical approach focused on non-escalation, de-escalation, and safety-first strategies rooted in empathy and trauma-informed care.
What You’ll Learn:
- How to improve everyday interactions and prevent escalation
- Trauma-informed communication techniques
- Pre-encounter mental & physical preparation
- Proven methods to reduce risks to patients and staff during high-stress moments
Grounded in empathy.
Backed by science.
Focused on care.
Who Should Attend: Open to all
Pre-Requisite: None — open to all experience levels!
Vistelar Introduction 2-hr (Panorama City)
with Rene De La Cruz
Improve Patient Care & Staff Safety with Vistelar Training
Learn the skills to prevent conflict before it starts.
Join us for an essential training in the Vistelar Methodology, a practical approach focused on non-escalation, de-escalation, and safety-first strategies rooted in empathy and trauma-informed care.
What You’ll Learn:
- How to improve everyday interactions and prevent escalation
- Trauma-informed communication techniques
- Pre-encounter mental & physical preparation
- Proven methods to reduce risks to patients and staff during high-stress moments
Grounded in empathy.
Backed by science.
Focused on care.
Who Should Attend: Open to all
Pre-Requisite: None — open to all experience levels!
Vistelar Introduction 2-hr (Panorama City)
with Rene De La Cruz
Improve Patient Care & Staff Safety with Vistelar Training
Learn the skills to prevent conflict before it starts.
Join us for an essential training in the Vistelar Methodology, a practical approach focused on non-escalation, de-escalation, and safety-first strategies rooted in empathy and trauma-informed care.
What You’ll Learn:
- How to improve everyday interactions and prevent escalation
- Trauma-informed communication techniques
- Pre-encounter mental & physical preparation
- Proven methods to reduce risks to patients and staff during high-stress moments
Grounded in empathy.
Backed by science.
Focused on care.
Who Should Attend: Open to all
Pre-Requisite: None — open to all experience levels!
Armed Protection Officer Academy (Ontario, CA)
with Maritsa Canchola
Introduction to Healthcare Security & Emergency Response
Preparing Armed Protection Officers for the Unique Challenges of the Healthcare Environment
This essential course is designed to prepare new security team members for the critical responsibilities of being a healthcare security professional. You’ll gain a strong foundation in healthcare-specific protocols, emergency response procedures, and the unique expectations of operating in a patient-centered environment.
Course Topics Include:
- Your role as a first responder to high-level threats (e.g., Code Silver: weapon involvement)
- Managing and reporting criminal activity in healthcare settings
- Effective patrol procedures for exterior areas such as parking structures and emergency department perimeters
- Understanding the healthcare environment, including patient safety, confidentiality, and staff collaboration
- Emergency management and coordination with clinical teams
Who should attend: Newly assigned Armed Protection Officers
Pre-Requisite: None.
Armed Protection Officer Academy (Ontario, CA)
with Maritsa Canchola
Introduction to Healthcare Security & Emergency Response
Preparing Armed Protection Officers for the Unique Challenges of the Healthcare Environment
This essential course is designed to prepare new security team members for the critical responsibilities of being a healthcare security professional. You’ll gain a strong foundation in healthcare-specific protocols, emergency response procedures, and the unique expectations of operating in a patient-centered environment.
Course Topics Include:
- Your role as a first responder to high-level threats (e.g., Code Silver: weapon involvement)
- Managing and reporting criminal activity in healthcare settings
- Effective patrol procedures for exterior areas such as parking structures and emergency department perimeters
- Understanding the healthcare environment, including patient safety, confidentiality, and staff collaboration
- Emergency management and coordination with clinical teams
Who should attend: Newly assigned Armed Protection Officers
Pre-Requisite: None.
Vistelar Introduction 2-hr (Panorama City)
with Rene De La Cruz
Improve Patient Care & Staff Safety with Vistelar Training
Learn the skills to prevent conflict before it starts.
Join us for an essential training in the Vistelar Methodology, a practical approach focused on non-escalation, de-escalation, and safety-first strategies rooted in empathy and trauma-informed care.
What You’ll Learn:
- How to improve everyday interactions and prevent escalation
- Trauma-informed communication techniques
- Pre-encounter mental & physical preparation
- Proven methods to reduce risks to patients and staff during high-stress moments
Grounded in empathy.
Backed by science.
Focused on care.
Who Should Attend: Open to all
Pre-Requisite: None — open to all experience levels!