The Vistelar methodology focuses first on “non-escalation” with foundational teaching elements grounded in empathy and trauma informed principles, putting patient care at the center to improve everyday interactions before they escalate. The training also focuses on mental and physical pre-encounter preparation steps that are proven to help reduce the opportunities for patient or staff harm during response to moments of escalation or aggression. This version focuses on the role of Healthcare Emergency Department Specialists and the types of interactions they encounter in their daily work.

Who should attend: Healthcare ED Specialists, Flex Officers and Supervisors.

Pre-Requisite: None

Designed to prepare new security team members of the Kaiser Permanente contract on what it means to be a healthcare security professional, the healthcare environment and emergency management.

Who should attend: All security staff.

Pre-Requisite: None. 

Designed to prepare new security team members of the Kaiser Permanente contract on what it means to be a healthcare security professional, the healthcare environment and emergency management.

Who should attend: All security staff.

Pre-Requisite: None. 

Join our 16-hour course designed for Advanced Security Program employee’s that need to complete annual compliance requirements. Covering key topics such as managing conflict, proper PPE usage, emergency management and response, and annual attestations.

Who should attend: Advanced Security Program Employees Requiring Annual Refresher Training

Pre-Requisite: None

Join our 24-hour course designed for new healthcare officers to build essential skills for success. Covering key topics such as incident report writing, interpreting post orders, proper uniform and PPE usage, patient rights, customer service, and emergency management. This class equips you with the knowledge and confidence needed to excel in your role. Enhance your expertise and make a positive impact as part of the Security Team!

Who should attend: New security personnel

Pre-Requisite: Must complete the 8-hr New Employee Orientation and LMS courses assigned by Talent and Acquisition prior to attending.

Join our 24-hour course designed for new healthcare officers to build essential skills for success. Covering key topics such as incident report writing, interpreting post orders, proper uniform and PPE usage, patient rights, customer service, and emergency management. This class equips you with the knowledge and confidence needed to excel in your role. Enhance your expertise and make a positive impact as part of the Security Team!

Who should attend: New security personnel

Pre-Requisite: Must complete the 8-hr New Employee Orientation and LMS courses assigned by Talent and Acquisition prior to attending.

Join our 24-hour course designed for new healthcare officers to build essential skills for success. Covering key topics such as incident report writing, interpreting post orders, proper uniform and PPE usage, patient rights, customer service, and emergency management. This class equips you with the knowledge and confidence needed to excel in your role. Enhance your expertise and make a positive impact as part of the Security Team!

Who should attend: New security personnel

Pre-Requisite: Must complete the 8-hr New Employee Orientation and LMS courses assigned by Talent and Acquisition prior to attending.

Improve Patient Care & Staff Safety with Vistelar Training

Prevent Conflict Before It Starts

Learn the skills to prevent conflict before it starts.

Join us for essential training in the Vistelar Methodology — a practical, evidence-based approach designed to enhance safety, reduce conflict, and improve communication in healthcare settings. This training focuses on non-escalation, de-escalation, and trauma-informed strategies that support both patient care and staff well-being.

What You’ll Learn:

• Techniques to improve everyday interactions and prevent escalation
• Trauma-informed communication methods grounded in empathy
• Mental and physical preparation before high-stress encounters
• Proven strategies to reduce risk and enhance safety for patients and staff
• Methods for effectively managing Emergency Department (ED) environments
• Best practices for handling unpredictable behavior and regulation in the ED
• How to identify and utilize available tools and environmental resources
• Effective communication techniques with clinical staff during critical moments

Grounded in empathy. Backed by science. Focused on care.

Who Should Attend:  Emergency Department Specialist in NCAL

Pre-Requisite: None — open to all experience levels!