Join our 24-hour course designed for new healthcare officers to build essential skills for success. Covering key topics such as incident report writing, interpreting post orders, proper uniform and PPE usage, patient rights, customer service, and emergency management. This class equips you with the knowledge and confidence needed to excel in your role. Enhance your expertise and make a positive impact as part of the Security Team!

Who should attend: New security personnel

Pre-Requisite: Must complete the 8-hr New Employee Orientation and LMS courses assigned by Talent and Acquisition prior to attending.

Introduction to Healthcare Security & Emergency Response

Preparing Armed Protection Officers for the Unique Challenges of the Healthcare Environment

This essential course is designed to prepare new security team members for the critical responsibilities of being a healthcare security professional. You’ll gain a strong foundation in healthcare-specific protocols, emergency response procedures, and the unique expectations of operating in a patient-centered environment.

Course Topics Include:

• Your role as a first responder to high-level threats (e.g., Code Silver: weapon involvement)      
• Managing and reporting criminal activity in healthcare settings      
• Effective patrol procedures for exterior areas such as parking structures and emergency department perimeters      
• Understanding the healthcare environment, including patient safety, confidentiality, and staff collaboration      
• Emergency management and coordination with clinical teams

Who should attend: Newly assigned Armed Protection Officers

Pre-Requisite: None. 

Field Training Officer (FTO) Program 

Lead. Mentor. Shape the Future. 

The Field Training Officer program is designed to equip experienced Security Officers with the skills and tools to train, mentor, and lead new hires. As an FTO, you will play a critical role in building a strong, confident, and capable security team. 

Program Highlights: 

• Hands-on leadership and mentorship training 
• Tools and techniques for effective adult learning 
• Structured process to guide and evaluate new hires 
• Final knowledge check required for program completion 

Candidate Selection 

• Chosen by Supervision 
• Must demonstrate strong leadership, professionalism, and a positive attitude 
• Selection based on observed performance and department needs 

Be the example. Be the guide. Be an FTO. 

The HSO Annual Training is a required refresher for Healthcare Security Officers that reinforces core security responsibilities and safe response practices in the healthcare environment.

Topics include:

• Review of healthcare security duties and emergency response expectations

• Regulatory compliance requirements (OSHA, TJC, CMS) and appropriate use of force

• Infection control and biohazard precautions, including proper PPE use

• Conflict management refresher with emphasis on professional presence, communication, and safe de escalation techniques

This training ensures continued readiness, compliance, and professional security response.

Who should attend: Healthcare Security Personnel

Pre-Requisite: None

The HSO Annual Training is a required refresher for Healthcare Security Officers that reinforces core security responsibilities and safe response practices in the healthcare environment.

Topics include:

• Review of healthcare security duties and emergency response expectations

• Regulatory compliance requirements (OSHA, TJC, CMS) and appropriate use of force

• Infection control and biohazard precautions, including proper PPE use

• Conflict management refresher with emphasis on professional presence, communication, and safe de escalation techniques

This training ensures continued readiness, compliance, and professional security response.

Who should attend: Healthcare Security Personnel

Pre-Requisite: None

The HSO Annual Training is a required refresher for Healthcare Security Officers that reinforces core security responsibilities and safe response practices in the healthcare environment.

Topics include:

• Review of healthcare security duties and emergency response expectations

• Regulatory compliance requirements (OSHA, TJC, CMS) and appropriate use of force

• Infection control and biohazard precautions, including proper PPE use

• Conflict management refresher with emphasis on professional presence, communication, and safe de escalation techniques

This training ensures continued readiness, compliance, and professional security response.

Who should attend: Healthcare Security Personnel

Pre-Requisite: None

Field Training Officer (FTO) Program 

Lead. Mentor. Shape the Future. 

The Field Training Officer program is designed to equip experienced Security Officers with the skills and tools to train, mentor, and lead new hires. As an FTO, you will play a critical role in building a strong, confident, and capable security team. 

Program Highlights: 

• Hands-on leadership and mentorship training 
• Tools and techniques for effective adult learning 
• Structured process to guide and evaluate new hires 
• Final knowledge check required for program completion 

Candidate Selection 

• Chosen by Supervision 
• Must demonstrate strong leadership, professionalism, and a positive attitude 
• Selection based on observed performance and department needs 

Be the example. Be the guide. Be an FTO. 

The HSO Annual Training is a required refresher for Healthcare Security Officers that reinforces core security responsibilities and safe response practices in the healthcare environment.

Topics include:

• Review of healthcare security duties and emergency response expectations

• Regulatory compliance requirements (OSHA, TJC, CMS) and appropriate use of force

• Infection control and biohazard precautions, including proper PPE use

• Conflict management refresher with emphasis on professional presence, communication, and safe de escalation techniques

This training ensures continued readiness, compliance, and professional security response.

Who should attend: Healthcare Security Personnel

Pre-Requisite: None