Join our 24-hour course designed for new healthcare officers to build essential skills for success. Covering key topics such as incident report writing, interpreting post orders, proper uniform and PPE usage, patient rights, customer service, and emergency management. This class equips you with the knowledge and confidence needed to excel in your role. Enhance your expertise and make a positive impact as part of the Security Team!

Who should attend: New security personnel

Pre-Requisite: Must complete the 8-hr New Employee Orientation and LMS courses assigned by Talent and Acquisition prior to attending.

The Vistelar methodology focuses first on “non-escalation” with foundational teaching elements grounded in empathy and trauma-informed principles. It puts patient care at the center to improve everyday interactions before they escalate. The training also focuses on mental and physical pre-encounter preparation steps that are proven to help reduce the opportunities for patient or staff harm during response to moments of escalation or aggression. This version focuses on the role of Healthcare Emergency Department Specialists and the interactions they encounter in their daily work.

Who should attend: Healthcare ED Specialists, Flex Officers, and Supervisors.

Pre-Requisite: For this class - Attendees must have completed the 8-hour Basic Vistelar class within 30 days prior to this class.

Non-Escalation, De-Escalation and Crisis Management

Addressing the entire spectrum of human conflict. Vistelar empowers your team to safely and effectively identify, prevent, and mitigate all types of conflict, from simple disputes to physical violence.

“De-escalation is what we do and say to keep someone from jumping off a ledge. Non-escalation is what we do and say to keep them from climbing onto the ledge in the first place.”   - Vistelar Maxim

The Vistelar methodology focuses first on “non-escalation” with foundational teaching elements grounded in empathy and trauma informed principles, putting patient care at the center to improve everyday interactions before they escalate. The training also focuses on mental and physical pre-encounter preparation steps that are proven to help reduce the opportunities for patient or staff harm during response to moments of escalation or aggression.  

Training For: Security supervision, Emergency Department staff, Behavior Health staff, and Urgent care staff.

Individuals requiring Visterlar Basic certification will attend from Sept. 15th - 18th, 2025. 

Individuals requiring Vistelar Advanced TtT will attend from Sept. 15th - 19th, 2025.

The Vistelar methodology focuses first on “non-escalation” with foundational teaching elements grounded in empathy and trauma informed principles, putting patient care at the center to improve everyday interactions before they escalate. The training also focuses on mental and physical pre-encounter preparation steps that are proven to help reduce the opportunities for patient or staff harm during response to moments of escalation or aggression.  

Who should attend: All staff

Pre-Requisite: KP Learn ModulePrevention of Workplace Violence - Vistelar Conflict Management Module

Designed to teach First Responders Operators (FRO) how to handle COVID or other contagious patients to prevent contamination, and how to properly use and manage Personal Protective equipment (PPE). Who should attend: All security staff Pre-Requisite: None

Designed to teach First Responders Operators (FRO) how to handle COVID or other contagious patients to prevent contamination, and how to properly use and manage Personal Protective equipment (PPE). Who should attend: All security staff Pre-Requisite: None

Regulatory compliance training is a type of employee training focused on educating staff about the laws, regulations, and policies specific to their industry and job functions.

Who should attend: Healthcare Security Personel

Pre-Requisite: None

The Vistelar methodology focuses first on “non-escalation” with foundational teaching elements grounded in empathy and trauma informed principles, putting patient care at the center to improve everyday interactions before they escalate. The training also focuses on mental and physical pre-encounter preparation steps that are proven to help reduce the opportunities for patient or staff harm during response to moments of escalation or aggression.  

Who should attend: All staff

Pre-Requisite: KP Learn ModulePrevention of Workplace Violence - Vistelar Conflict Management Module