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HSOA (Richmond + 10 Seats)
with Sherah Greer
Join our 24-hour course designed for new healthcare officers to build essential skills for success. Covering key topics such as incident report writing, interpreting post orders, proper uniform and PPE usage, patient rights, customer service, and emergency management. This class equips you with the knowledge and confidence needed to excel in your role. Enhance your expertise and make a positive impact as part of the Security Team!
Who should attend: New security personnel
Pre-Requisite: Must complete the 8-hr New Employee Orientation and LMS courses assigned by Talent and Acquisition prior to attending.
Healthcare Security Officer Academy (Livermore-10)
with Michelle Gonzalez
Join our 24-hour course designed for new healthcare officers to build essential skills for success. Covering key topics such as incident report writing, interpreting post orders, proper uniform and PPE usage, patient rights, customer service, and emergency management. This class equips you with the knowledge and confidence needed to excel in your role. Enhance your expertise and make a positive impact as part of the Security Team!
Who should attend: New security personnel
Pre-Requisite: Must complete the 8-hr New Employee Orientation and LMS courses assigned by Talent and Acquisition prior to attending.
Ambassador Program - San Diego Area
with Michael Mahoney
The BCI Ambassador program is designed to equip frontline team members with essential training to support safety, service excellence, and compliance at designated locations in the San Diego area.
This training is required for BCI Ambassadors working across all departments and promotes a well-rounded understanding of key responsibilities and standards.
Training Topics Include:
- Principles of Responsibility
- Fraud, Waste, and Abuse
- Staff Expectations & Conduct
- HIPAA Compliance
- Regulated Waste Disposal
- Cultural Diversity & Inclusion
- Vistelar Conflict Management (2-Hour Module)
- Abuse Reporting Requirements
- EMTALA Overview
- Active Shooter Response Preparedness
- AHEART & AIDET Communication Tools
- BEFAST Stroke Recognition
- Diabetes Awareness and Education
This comprehensive training ensures Ambassadors are fully prepared to represent the values and mission of Kaiser Permanente while promoting safety, dignity, and quality care across our hospitals.
HSO Annual Training (Fresno) 10
with Raul Argueta Diaz
The HSO Annual Training is a required refresher for Healthcare Security Officers that reinforces core security responsibilities and safe response practices in the healthcare environment.
Topics include:
• Review of healthcare security duties and emergency response expectations
• Regulatory compliance requirements (OSHA, TJC, CMS) and appropriate use of force
• Infection control and biohazard precautions, including proper PPE use
• Conflict management refresher with emphasis on professional presence, communication, and safe de escalation techniques
This training ensures continued readiness, compliance, and professional security response.
Who should attend: Healthcare Security Personnel
Pre-Requisite: None
HSO Annual Training (Fresno) 10
with Raul Argueta Diaz
The HSO Annual Training is a required refresher for Healthcare Security Officers that reinforces core security responsibilities and safe response practices in the healthcare environment.
Topics include:
• Review of healthcare security duties and emergency response expectations
• Regulatory compliance requirements (OSHA, TJC, CMS) and appropriate use of force
• Infection control and biohazard precautions, including proper PPE use
• Conflict management refresher with emphasis on professional presence, communication, and safe de escalation techniques
This training ensures continued readiness, compliance, and professional security response.
Who should attend: Healthcare Security Personnel
Pre-Requisite: None
HSO Annual Training (Livermore)
with Michelle Gonzalez
The HSO Annual Training is a required refresher for Healthcare Security Officers that reinforces core security responsibilities and safe response practices in the healthcare environment.
Topics include:
• Review of healthcare security duties and emergency response expectations
• Regulatory compliance requirements (OSHA, TJC, CMS) and appropriate use of force
• Infection control and biohazard precautions, including proper PPE use
• Conflict management refresher with emphasis on professional presence, communication, and safe de escalation techniques
This training ensures continued readiness, compliance, and professional security response.
Who should attend: Healthcare Security Personnel
Pre-Requisite: None
Healthcare Security Officer Academy (BCI Ontario 760 S. Rochester Ave. Ontario. CA. 91761
with Oscar Matos
Join our 24-hour course designed for new healthcare officers to build essential skills for success. Covering key topics such as incident report writing, interpreting post orders, proper uniform and PPE usage, patient rights, customer service, and emergency management. This class equips you with the knowledge and confidence needed to excel in your role. Enhance your expertise and make a positive impact as part of the Security Team!
Who should attend: New security personnel
Pre-Requisite: Must complete the 8-hr New Employee Orientation and LMS courses assigned by Talent and Acquisition prior to attending.
Healthcare Security Officer Academy (Redwood City)
with Victor Mendoza
Join our 24-hour course designed for new healthcare officers to build essential skills for success. Covering key topics such as incident report writing, interpreting post orders, proper uniform and PPE usage, patient rights, customer service, and emergency management. This class equips you with the knowledge and confidence needed to excel in your role. Enhance your expertise and make a positive impact as part of the Security Team!
Who should attend: New security personnel
Pre-Requisite: Must complete the 8-hr New Employee Orientation and LMS courses assigned by Talent and Acquisition prior to attending.