The Vistelar methodology focuses first on “non-escalation” with foundational teaching elements grounded in empathy and trauma informed principles, putting patient care at the center to improve everyday interactions before they escalate. The training also focuses on mental and physical pre-encounter preparation steps that are proven to help reduce the opportunities for patient or staff harm during response to moments of escalation or aggression.  

Who should attend: All security staff, Emergency Department staff, Behavior Health staff, and Urgent care staff.

Pre-Requisite: None

The Vistelar methodology focuses first on “non-escalation” with foundational teaching elements grounded in empathy and trauma informed principles, putting patient care at the center to improve everyday interactions before they escalate. The training also focuses on mental and physical pre-encounter preparation steps that are proven to help reduce the opportunities for patient or staff harm during response to moments of escalation or aggression.  

Who should attend: All staff

Pre-Requisite: KP Learn ModulePrevention of Workplace Violence - Vistelar Conflict Management Module

Empower Super Users. Elevate Your Impact.

Are you ready to take your training skills to the next level? The Mobile Device Train-the-Trainer program is designed for experienced leaders who will be responsible for preparing and guiding Super Users in the field.

As a Train-the-Trainer participant, you'll gain the tools, techniques, and confidence to teach Super Users how to deliver hands-on training, model workflows, and support their teams using the new mobile communication platform.

What You’ll Learn:

• How to train and coach Super Users to lead mobile enablement sessions.

• How to model the full security workflow using Officer Mobile, Dispatch, and Resolver Core

• Best practices for equipping Super Users to provide frontline support at their sites

• Adult learning techniques and facilitation strategies for effective peer-to-peer training

• Troubleshooting common issues and building confidence across all roles

Who Should Attend:

• Regional and ASP Training Manager
• Security Leadership tasked with deploying mobile device training
• Individuals responsible for onboarding or mentoring Super Users

Pre-Requisite: Familiarity with Officer Mobile, Dispatch, and Resolver Core is recommended.

Live Skills Lab Facilitation Overview

Overview:

This 1-hour live session (via Teams) is designed for trainers who have recently completed the Train-the-Trainer program and need practical guidance on leading WPV Skills Labs. Focused on real-world application, this course reinforces core conflict management techniques and walks participants through how to structure, deliver, and debrief effective skills labs.

Session Format:

• Delivered live via Teams
• Includes interactive Q&A with a certified facilitator
• Designed to support immediate application in your department

What You’ll Learn:

• Key components of WPV Skills Labs
• How to coach verbal and physical techniques in a practice setting
• Strategies for leading team-based practice and debrief sessions
• Tips for aligning lab delivery with regulatory expectations

Why This Matters:

This session helps trainers confidently run WPV Skills Labs that meet compliance standards and build a safer, more resilient workplace culture.

Who Should Attend:

Only certified trainers who completed HPO Academy in May or October 2025.

Pre-Requisite:

Put safety and care first. Spots are limited — register today!

Assessment and Prevention of Patient-Initiated Harm (APPIH)

Creating Safer Care Environments Through Proactive Strategies

This training is designed to provide system-based practice recommendations aimed at reducing and mitigating the risk of patient-initiated harm in the care environment. Participants will learn how to recognize warning signs, apply prevention strategies, and respond appropriately to protect patients, staff, physicians, contractors, and visitors.

Key Topics Include:

• Identifying risk factors and behavioral indicators
• Implementing safety protocols and de-escalation strategies
• Team-based approaches to managing aggressive or harmful behavior
• Promoting a culture of safety and awareness

Who Should Attend: Clinical and nursing staff in the inpatient care setting

Pre-Requisite: None

Join our 16-hour course designed for Advanced Security Program employee’s that need to complete annual compliance requirements. Covering key topics such as managing conflict, proper PPE usage, emergency management and response, and annual attestations.

Who should attend: Advanced Security Program Employees Requiring Annual Refresher Training

Pre-Requisite: None

Join our 24-hour course designed for new healthcare officers to build essential skills for success. Covering key topics such as incident report writing, interpreting post orders, proper uniform and PPE usage, patient rights, customer service, and emergency management. This class equips you with the knowledge and confidence needed to excel in your role. Enhance your expertise and make a positive impact as part of the Security Team!

Who should attend: New security personnel

Pre-Requisite: Must complete the 8-hr New Employee Orientation and LMS courses assigned by Talent and Acquisition prior to attending.

Join our 24-hour course designed for new healthcare officers to build essential skills for success. Covering key topics such as incident report writing, interpreting post orders, proper uniform and PPE usage, patient rights, customer service, and emergency management. This class equips you with the knowledge and confidence needed to excel in your role. Enhance your expertise and make a positive impact as part of the Security Team!

Who should attend: New security personnel

Pre-Requisite: Must complete the 8-hr New Employee Orientation and LMS courses assigned by Talent and Acquisition prior to attending.