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Livermore Training Center
in 5. Northern California
ASP Refresher (16-hr)- Livermore Training Facility
with Mark Yanez
Advanced Security Program employee’s annual compliance requirements.
Who should attend: Advanced Security Program Employees Requiring Annual Refresher Training
Pre-Requisite: None
Will run
Vistelar Basic 8-hr (Livermore)
with Gayle Mamlok
Improve Patient Care & Staff Safety with Vistelar Training
Learn the skills to prevent conflict before it starts.
Join us for an essential training in the Vistelar Methodology, a practical approach focused on non-escalation, de-escalation, and safety-first strategies rooted in empathy and trauma-informed care.
What You’ll Learn:
- How to improve everyday interactions and prevent escalation
- Trauma-informed communication techniques
- Pre-encounter mental & physical preparation
- Proven methods to reduce risks to patients and staff during high-stress moments
Grounded in empathy.
Backed by science.
Focused on care.
Who Should Attend: All Security Staff, Emergency Department, Behavioral Health, and Urgent Care team members
Pre-Requisite: None — open to all experience levels!
Vistelar Advanced + ED Operations (24 hrs)(Livermore)
with Gayle Mamlok
Improve Patient Care & Staff Safety with Vistelar Training
Prevent Conflict Before It Starts
Learn the skills to prevent conflict before it starts.
Join us for essential training in the Vistelar Methodology — a practical, evidence-based approach designed to enhance safety, reduce conflict, and improve communication in healthcare settings. This training focuses on non-escalation, de-escalation, and trauma-informed strategies that support both patient care and staff well-being.
What You’ll Learn:
- Techniques to improve everyday interactions and prevent escalation
- Trauma-informed communication methods grounded in empathy
- Mental and physical preparation before high-stress encounters
- Proven strategies to reduce risk and enhance safety for patients and staff
- Methods for effectively managing Emergency Department (ED) environments
- Best practices for handling unpredictable behavior and regulation in the ED
- How to identify and utilize available tools and environmental resources
- Effective communication techniques with clinical staff during critical moments
Grounded in empathy. Backed by science. Focused on care.
Who Should Attend: Emergency Department Specialist in NCAL
Pre-Requisite: None — open to all experience levels!