Designed to prepare new security team members of the Kaiser Permanente contract on what it means to be a healthcare security professional, the healthcare environment and emergency management.

Who should attend: All security staff.

Pre-Requisite: None. 

Advanced Security Program employee’s annual compliance requirements.

Who should attend: Advanced Security Program Employees Requiring Annual Refresher Training

Pre-Requisite: None

We will be hosting a Physical Ability Test (PAT) to ensure Healthcare Protection Officer employees meet the required standards for duty readiness.

What to Expect

• A series of physical tasks designed to measure strength, endurance, and mobility.
• Testing will take approximately 30–45 minutes.
• Please arrive in appropriate athletic clothing and footwear

Preparation Tips

• Stay hydrated and get adequate rest before the test.
• Review the test requirements in advance to ensure readiness.

Who Should Attend: HPO employees are due for their annual PAT test.

We will be hosting a Physical Ability Test (PAT) to ensure Healthcare Protection Officer employees meet the required standards for duty readiness.

What to Expect

• A series of physical tasks designed to measure strength, endurance, and mobility.
• Testing will take approximately 30–45 minutes.
• Please arrive in appropriate athletic clothing and footwear

Preparation Tips

• Stay hydrated and get adequate rest before the test.
• Review the test requirements in advance to ensure readiness.

Who Should Attend: HPO employees are due for their annual PAT test.

The HSO Annual Training is a required refresher for Healthcare Security Officers that reinforces core security responsibilities and safe response practices in the healthcare environment.

Topics include:

• Review of healthcare security duties and emergency response expectations

• Regulatory compliance requirements (OSHA, TJC, CMS) and appropriate use of force

• Infection control and biohazard precautions, including proper PPE use

• Conflict management refresher with emphasis on professional presence, communication, and safe de escalation techniques

This training ensures continued readiness, compliance, and professional security response.

Who should attend: Healthcare Security Personnel

Pre-Requisite: None

Advanced Security Program employee’s annual compliance requirements.

Who should attend: Advanced Security Program Employees Requiring Annual Refresher Training

Pre-Requisite: None

Improve Patient Care & Staff Safety with Vistelar Training

Prevent Conflict Before It Starts

Learn the skills to prevent conflict before it starts.

Join us for essential training in the Vistelar Methodology — a practical, evidence-based approach designed to enhance safety, reduce conflict, and improve communication in healthcare settings. This training focuses on non-escalation, de-escalation, and trauma-informed strategies that support both patient care and staff well-being.

What You’ll Learn:

• Techniques to improve everyday interactions and prevent escalation
• Trauma-informed communication methods grounded in empathy
• Mental and physical preparation before high-stress encounters
• Proven strategies to reduce risk and enhance safety for patients and staff
• Methods for effectively managing Emergency Department (ED) environments
• Best practices for handling unpredictable behavior and regulation in the ED
• How to identify and utilize available tools and environmental resources
• Effective communication techniques with clinical staff during critical moments

Grounded in empathy. Backed by science. Focused on care.

Who Should Attend:  Emergency Department Specialist in NCAL

Pre-Requisite: None — open to all experience levels!

Advanced Security Program employee’s annual compliance requirements.

Who should attend: Advanced Security Program Employees Requiring Annual Refresher Training

Pre-Requisite: None