This course is designed to align all staff that utilizes a paper form for Incident Reporting with the National Security Services new standards and expectations. Attendees will learn how to document events as incidents or activities, the new category classifications, proper report writing standards, and their role in incident management. Please use the employee’s email address to ensure they receive all communications related to their training session.

See below who needs to be registered for which training session. For questions, please find more information and points of contact at the Core Transition Page.

SOC team member and data-entry roles: must be registered for the Core Electronic Form session (please exit this registration and select the Electronic Form training session).

Trainer roles: can be scheduled for same class as Officers for now. Will be scheduled for Train-the-Trainer sessions in a date to be determined and coordinated by the national training team.

Managers, Assistant Managers, Supervisors: any roles that will be reviewing and approving incident reports must be registered for the Core Electronic Form class (please exit this registration and select the Electronic Form training session).

Officers and other roles: must be registered for the Core Paper Form training session if they write incident reports manually. Even if your Officers don’t currently produce incident reports, they must understand the categories and processes as part of operations. The only security staff members that can skip this training are roles that don’t play any role in incident management (example: most System Administrators).

Designed to teach First Responders Operators (FRO) how to handle COVID or other contagious patients to prevent contamination, and how to properly use and manage Personal Protective equipment (PPE). Who should attend: All security staff Pre-Requisite: None

Join our 24-hour course designed for new healthcare officers to build essential skills for success. Covering key topics such as incident report writing, interpreting post orders, proper uniform and PPE usage, patient rights, customer service, and emergency management. This class equips you with the knowledge and confidence needed to excel in your role. Enhance your expertise and make a positive impact as part of the Security Team!

Who should attend: New security personnel

Pre-Requisite: Must complete the 8-hr New Employee Orientation and LMS courses assigned by Talent and Acquisition prior to attending.

The Vistelar methodology focuses first on “non-escalation” with foundational teaching elements grounded in empathy and trauma informed principles, putting patient care at the center to improve everyday interactions before they escalate. The training also focuses on mental and physical pre-encounter preparation steps that are proven to help reduce the opportunities for patient or staff harm during response to moments of escalation or aggression.  

Who should attend: All security staff, Emergency Department staff, Behavior Health staff, and Urgent care staff.

Pre-Requisite: None

This course is designed to align all staff that utilizes a paper form for Incident Reporting with the National Security Services new standards and expectations. Attendees will learn how to document events as incidents or activities, the new category classifications, proper report writing standards, and their role in incident management. Please use the employee’s email address to ensure they receive all communications related to their training session.

See below who needs to be registered for which training session. For questions, please find more information and points of contact at the Core Transition Page.

SOC team member and data-entry roles: must be registered for the Core Electronic Form session (please exit this registration and select the Electronic Form training session).

Trainer roles: can be scheduled for same class as Officers for now. Will be scheduled for Train-the-Trainer sessions in a date to be determined and coordinated by the national training team.

Managers, Assistant Managers, Supervisors: any roles that will be reviewing and approving incident reports must be registered for the Core Electronic Form class (please exit this registration and select the Electronic Form training session).

Officers and other roles: must be registered for the Core Paper Form training session if they write incident reports manually. Even if your Officers don’t currently produce incident reports, they must understand the categories and processes as part of operations. The only security staff members that can skip this training are roles that don’t play any role in incident management (example: most System Administrators).

Designed to teach First Responders Operators (FRO) how to handle COVID or other contagious patients to prevent contamination, and how to properly use and manage Personal Protective equipment (PPE). Who should attend: All security staff Pre-Requisite: None

Join our 24-hour course designed for new healthcare officers to build essential skills for success. Covering key topics such as incident report writing, interpreting post orders, proper uniform and PPE usage, patient rights, customer service, and emergency management. This class equips you with the knowledge and confidence needed to excel in your role. Enhance your expertise and make a positive impact as part of the Security Team!

Who should attend: New security personnel

Pre-Requisite: Must complete the 8-hr New Employee Orientation and LMS courses assigned by Talent and Acquisition prior to attending.

The Vistelar methodology focuses first on “non-escalation” with foundational teaching elements grounded in empathy and trauma informed principles, putting patient care at the center to improve everyday interactions before they escalate. The training also focuses on mental and physical pre-encounter preparation steps that are proven to help reduce the opportunities for patient or staff harm during response to moments of escalation or aggression.  

Who should attend: All security staff, Emergency Department staff, Behavior Health staff, and Urgent care staff.

Pre-Requisite: None