The HSO Annual Training is a required refresher for Healthcare Security Officers that reinforces core security responsibilities and safe response practices in the healthcare environment.

Topics include:

• Review of healthcare security duties and emergency response expectations

• Regulatory compliance requirements (OSHA, TJC, CMS) and appropriate use of force

• Infection control and biohazard precautions, including proper PPE use

• Conflict management refresher with emphasis on professional presence, communication, and safe de escalation techniques

This training ensures continued readiness, compliance, and professional security response.

Who should attend: Healthcare Security Personnel

Pre-Requisite: None

The HSO Annual Training is a required refresher for Healthcare Security Officers that reinforces core security responsibilities and safe response practices in the healthcare environment.

Topics include:

• Review of healthcare security duties and emergency response expectations

• Regulatory compliance requirements (OSHA, TJC, CMS) and appropriate use of force

• Infection control and biohazard precautions, including proper PPE use

• Conflict management refresher with emphasis on professional presence, communication, and safe de escalation techniques

This training ensures continued readiness, compliance, and professional security response.

Who should attend: Healthcare Security Personnel

Pre-Requisite: None

Join our 24-hour course designed for new healthcare officers to build essential skills for success. Covering key topics such as incident report writing, interpreting post orders, proper uniform and PPE usage, patient rights, customer service, and emergency management. This class equips you with the knowledge and confidence needed to excel in your role. Enhance your expertise and make a positive impact as part of the Security Team!

Who should attend: New security personnel

Pre-Requisite: Must complete the 8-hr New Employee Orientation and LMS courses assigned by Talent and Acquisition prior to attending.

The HSO Annual Training is a required refresher for Healthcare Security Officers that reinforces core security responsibilities and safe response practices in the healthcare environment.

Topics include:

• Review of healthcare security duties and emergency response expectations

• Regulatory compliance requirements (OSHA, TJC, CMS) and appropriate use of force

• Infection control and biohazard precautions, including proper PPE use

• Conflict management refresher with emphasis on professional presence, communication, and safe de escalation techniques

This training ensures continued readiness, compliance, and professional security response.

Who should attend: Healthcare Security Personnel

Pre-Requisite: None

Hello, 

You are receiving this email because you are registered to attend the Passive Weapon Detection Train-the-Trainer course. Please review the following details to help ensure a smooth and successful training experience: 

Training Details 

Attire: Please arrive in uniform or business approved business attire. 

Meals: Food will not be provided. Please plan accordingly and bring your own meals or snacks as needed. 

What to Bring / Prepare: 

• Be prepared to learn new skills and concepts related to weapon detection systems. 
• Please ensure your schedule allows you to be fully present throughout the training. 
• Regular breaks will be provided during the day. 

We look forward to our time together and appreciate your commitment to creating a safer, more effective care environment. 

If you have any questions, don’t hesitate to reach out to us at nss-training@kp.org 

Warm regards, The NSS Training Team 

Hello, 

You are receiving this email because you are registered to attend the Passive Weapon Detection Train-the-Trainer course. Please review the following details to help ensure a smooth and successful training experience: 

Training Details 

Attire: Please arrive in uniform or business approved business attire. 

Meals: Food will not be provided. Please plan accordingly and bring your own meals or snacks as needed. 

What to Bring / Prepare: 

• Be prepared to learn new skills and concepts related to weapon detection systems. 
• Please ensure your schedule allows you to be fully present throughout the training. 
• Regular breaks will be provided during the day. 

We look forward to our time together and appreciate your commitment to creating a safer, more effective care environment. 

If you have any questions, don’t hesitate to reach out to us at nss-training@kp.org 

Warm regards, The NSS Training Team 

Hello, 

You are receiving this email because you are registered to attend the Passive Weapon Detection Train-the-Trainer course. Please review the following details to help ensure a smooth and successful training experience: 

Training Details 

Attire: Please arrive in uniform or business approved business attire. 

Meals: Food will not be provided. Please plan accordingly and bring your own meals or snacks as needed. 

What to Bring / Prepare: 

• Be prepared to learn new skills and concepts related to weapon detection systems. 
• Please ensure your schedule allows you to be fully present throughout the training. 
• Regular breaks will be provided during the day. 

We look forward to our time together and appreciate your commitment to creating a safer, more effective care environment. 

If you have any questions, don’t hesitate to reach out to us at nss-training@kp.org 

Warm regards, The NSS Training Team 

Improve Patient Care & Staff Safety with Vistelar Training

Prevent Conflict Before It Starts

Learn the skills to prevent conflict before it starts.

Join us for essential training in the Vistelar Methodology — a practical, evidence-based approach designed to enhance safety, reduce conflict, and improve communication in healthcare settings. This training focuses on non-escalation, de-escalation, and trauma-informed strategies that support both patient care and staff well-being.

What You’ll Learn:

• Techniques to improve everyday interactions and prevent escalation
• Trauma-informed communication methods grounded in empathy
• Mental and physical preparation before high-stress encounters
• Proven strategies to reduce risk and enhance safety for patients and staff
• Methods for effectively managing Emergency Department (ED) environments
• Best practices for handling unpredictable behavior and regulation in the ED
• How to identify and utilize available tools and environmental resources
• Effective communication techniques with clinical staff during critical moments

Grounded in empathy. Backed by science. Focused on care.

Who Should Attend:  Emergency Department Specialist in NCAL

Pre-Requisite: None — open to all experience levels!