Live Skills Lab Facilitation Overview

Overview:

This 1-hour live session (via Teams) is designed for trainers who have recently completed the Train-the-Trainer program and need practical guidance on leading WPV Skills Labs. Focused on real-world application, this course reinforces core conflict management techniques and walks participants through how to structure, deliver, and debrief effective skills labs.

Session Format:

• Delivered live via Teams
• Includes interactive Q&A with a certified facilitator
• Designed to support immediate application in your department

What You’ll Learn:

• Key components of WPV Skills Labs
• How to coach verbal and physical techniques in a practice setting
• Strategies for leading team-based practice and debrief sessions
• Tips for aligning lab delivery with regulatory expectations

Why This Matters:

This session helps trainers confidently run WPV Skills Labs that meet compliance standards and build a safer, more resilient workplace culture.

Who Should Attend:

Only certified trainers who completed HPO Academy in May or October 2025.

Pre-Requisite:

Put safety and care first. Spots are limited — register today!

CORE Electronic Form Training – Incident Reporting Alignment

Mandatory Training for All Staff Using Computers or Devices for Incident Reporting

This course is designed to align all staff with National Security Services' new standards and expectations for digital incident reporting. Participants will learn how to properly document events, navigate the new CORE system, and understand their role in incident management.

What You’ll Learn:

• How to classify and document events as incidents or activities      
• Understanding new category classifications      
• CORE system navigation and functionality      
• Proper report standards and formatting expectations      
• Your role in the incident review and management process

Important Notes:

• Please use each employee’s email address during registration to ensure they receive all necessary training communications.      
• Reference the Core Transition Page for further details and points of contact.

See below who needs to be registered for which training session. For questions, please find more information and points of contact at the Core Transition Page.

o   SOC team member and data-entry roles: must be registered for the Core Electronic Form session.

o   Trainer roles: can be scheduled for same class as Officers for now. Will be scheduled for Train-the-Trainer sessions in a date to be determined and coordinated by the national training team.

o   Managers, Assistant Managers, Supervisors: any roles that will be reviewing and approving incident reports must be registered for the Core Electronic Form class.

o   Officers and other roles: must be registered for the Core Electronic Form training session if they utilize a computer or device for Incident Reporting. Even if your Officers don’t currently produce incident reports, they must understand the categories and processes as part of operations.

If your Officers are producing reports via paper form, please exit this registration process and find the Core Paper Form training session.

This training is designed to educate healthcare security personnel on the relevant laws, regulations, and organizational policies that apply to their roles. The course ensures that participants understand their legal responsibilities and the compliance standards specific to the healthcare industry, including patient privacy, safety protocols, and reporting requirements.

Who should attend: Healthcare Security Personel

Pre-Requisite: None

FRO – Biological Response Training

Equipping Security Teams to Respond Safely and Effectively in Biological Emergencies

This specialized course is designed to prepare First Responder Operators (FRO) to manage biological emergencies with confidence, competence, and care. Attendees will gain critical knowledge and practical skills for using and managing Personal Protective Equipment (PPE), understanding their role during high-stress events, and ensuring safety for themselves and others.

Course Topics Include:

• Emergency Management & Response Protocols
• Access, Crowd, and Traffic Control
• Our Role in an Emergency
• R.A.I.N. Concept (Recognize, Avoid, Isolate, Notify)
• Hand Hygiene Standards
• Proper Donning and Doffing of PPE

This training directly supports BCI’s commitment to safety, professionalism, and responsible intervention. All attendees will leave better equipped to protect themselves, patients, and the community in emergency biological scenarios.

Who Should Attend: All Security Personnel

Pre-Requisite: None

Advanced Security Program employee’s annual compliance requirements.

Who should attend: Advanced Security Program Employees Requiring Annual Refresher Training

Pre-Requisite: None

Join our 24-hour course designed for new healthcare officers to build essential skills for success. Covering key topics such as incident report writing, interpreting post orders, proper uniform and PPE usage, patient rights, customer service, and emergency management. This class equips you with the knowledge and confidence needed to excel in your role. Enhance your expertise and make a positive impact as part of the Security Team!

Who should attend: New security personnel

Pre-Requisite: Must complete the 8-hr New Employee Orientation and LMS courses assigned by Talent and Acquisition prior to attending.

The Vistelar methodology focuses first on “non-escalation” with foundational teaching elements grounded in empathy and trauma-informed principles. It puts patient care at the center to improve everyday interactions before they escalate. The training also focuses on mental and physical pre-encounter preparation steps that are proven to help reduce the opportunities for patient or staff harm during response to moments of escalation or aggression. This version focuses on the role of Healthcare Emergency Department Specialists and the interactions they encounter in their daily work.

Who should attend: Healthcare ED Specialists, Flex Officers, and Supervisors.

Pre-Requisite: For this class - Attendees must have completed the 8-hour Basic Vistelar class within 30 days prior to this class.

The Vistelar methodology focuses first on “non-escalation” with foundational teaching elements grounded in empathy and trauma informed principles, putting patient care at the center to improve everyday interactions before they escalate. The training also focuses on mental and physical pre-encounter preparation steps that are proven to help reduce the opportunities for patient or staff harm during response to moments of escalation or aggression.  

Who should attend: All security staff, Emergency Department staff, Behavior Health staff, and Urgent care staff.

Pre-Requisite: None