The Vistelar methodology focuses first on “non-escalation” with foundational teaching elements grounded in empathy and trauma informed principles, putting patient care at the center to improve everyday interactions before they escalate. The training also focuses on mental and physical pre-encounter preparation steps that are proven to help reduce the opportunities for patient or staff harm during response to moments of escalation or aggression. This version focuses on the role of Healthcare Emergency Department Specialists and the types of interactions they encounter in their daily work.

Who should attend: Healthcare ED Specialists, Flex Officers and Supervisors.

The Vistelar methodology focuses first on “non-escalation” with foundational teaching elements grounded in empathy and trauma informed principles, putting patient care at the center to improve everyday interactions before they escalate. The training also focuses on mental and physical pre-encounter preparation steps that are proven to help reduce the opportunities for patient or staff harm during response to moments of escalation or aggression.  

Who should attend: All staff

Pre-Requisite: KP Learn ModulePrevention of Workplace Violence - Vistelar Conflict Management Module

The Vistelar methodology focuses first on “non-escalation” with foundational teaching elements grounded in empathy and trauma informed principles, putting patient care at the center to improve everyday interactions before they escalate. The training also focuses on mental and physical pre-encounter preparation steps that are proven to help reduce the opportunities for patient or staff harm during response to moments of escalation or aggression.  

Who should attend: All security staff, Emergency Department staff, Behavior Health staff, and Urgent care staff.

Pre-Requisite: None

The Vistelar methodology focuses first on “non-escalation” with foundational teaching elements grounded in empathy and trauma informed principles, putting patient care at the center to improve everyday interactions before they escalate. The training also focuses on mental and physical pre-encounter preparation steps that are proven to help reduce the opportunities for patient or staff harm during response to moments of escalation or aggression.  

Who should attend: All security staff, Emergency Department staff, Behavior Health staff, and Urgent care staff.

Pre-Requisite: None

Live Skills Lab Facilitation Overview

Overview:

This 1-hour live session (via Teams) is designed for trainers who have recently completed the Train-the-Trainer program and need practical guidance on leading WPV Skills Labs. Focused on real-world application, this course reinforces core conflict management techniques and walks participants through how to structure, deliver, and debrief effective skills labs.

Session Format:

• Delivered live via Teams
• Includes interactive Q&A with a certified facilitator
• Designed to support immediate application in your department

What You’ll Learn:

• Key components of WPV Skills Labs
• How to coach verbal and physical techniques in a practice setting
• Strategies for leading team-based practice and debrief sessions
• Tips for aligning lab delivery with regulatory expectations

Why This Matters:

This session helps trainers confidently run WPV Skills Labs that meet compliance standards and build a safer, more resilient workplace culture.

Who Should Attend:

Only certified trainers who completed HPO Academy in May or October 2025.

Pre-Requisite:

Put safety and care first. Spots are limited — register today!

The Vistelar methodology focuses first on “non-escalation” with foundational teaching elements grounded in empathy and trauma informed principles, putting patient care at the center to improve everyday interactions before they escalate. The training also focuses on mental and physical pre-encounter preparation steps that are proven to help reduce the opportunities for patient or staff harm during response to moments of escalation or aggression.  

Who should attend: All security staff, Emergency Department staff, Behavior Health staff, and Urgent care staff.

Pre-Requisite: None

Live Skills Lab Facilitation Overview

Overview:

This 1-hour live session (via Teams) is designed for trainers who have recently completed the Train-the-Trainer program and need practical guidance on leading WPV Skills Labs. Focused on real-world application, this course reinforces core conflict management techniques and walks participants through how to structure, deliver, and debrief effective skills labs.

Session Format:

• Delivered live via Teams
• Includes interactive Q&A with a certified facilitator
• Designed to support immediate application in your department

What You’ll Learn:

• Key components of WPV Skills Labs
• How to coach verbal and physical techniques in a practice setting
• Strategies for leading team-based practice and debrief sessions
• Tips for aligning lab delivery with regulatory expectations

Why This Matters:

This session helps trainers confidently run WPV Skills Labs that meet compliance standards and build a safer, more resilient workplace culture.

Who Should Attend:

Only certified trainers who completed HPO Academy in May or October 2025.

Pre-Requisite:

Put safety and care first. Spots are limited — register today!

The Vistelar methodology focuses first on “non-escalation” with foundational teaching elements grounded in empathy and trauma informed principles, putting patient care at the center to improve everyday interactions before they escalate. The training also focuses on mental and physical pre-encounter preparation steps that are proven to help reduce the opportunities for patient or staff harm during response to moments of escalation or aggression.  

Who should attend: All staff

Pre-Requisite: KP Learn ModulePrevention of Workplace Violence - Vistelar Conflict Management Module