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FRO/COVID
with Victor Mendoza
Designed to teach First Responders Operators (FRO) how to handle COVID or other contagious patients to prevent contamination, and how to properly use and manage Personal Protective equipment (PPE). Who should attend: All security staff Pre-Requisite: None
Healthcare Security Officer Academy (Anaheim)
with Salvador Deanda
Join our 24-hour course designed for new healthcare officers to build essential skills for success. Covering key topics such as incident report writing, interpreting post orders, proper uniform and PPE usage, patient rights, customer service, and emergency management. This class equips you with the knowledge and confidence needed to excel in your role. Enhance your expertise and make a positive impact as part of the Security Team!
Who should attend: New security personnel
Pre-Requisite: Must complete the 8-hr New Employee Orientation and LMS courses assigned by Talent and Acquisition prior to attending.
Healthcare Security Officer Academy (HSOA) - Baldwin Park
with Marse Kingsberry
Join our 24-hour course designed for new healthcare officers to build essential skills for success. Covering key topics such as incident report writing, interpreting post orders, proper uniform and PPE usage, patient rights, customer service, and emergency management. This class equips you with the knowledge and confidence needed to excel in your role. Enhance your expertise and make a positive impact as part of the Security Team!
Who should attend: New security personnel
Pre-Requisite: Must complete the 8-hr New Employee Orientation and LMS courses assigned by Talent and Acquisition prior to attending.
Healthcare Security Officer Academy (Ontario BCI Training Center)
with Oscar Matos
Join our 24-hour course designed for new healthcare officers to build essential skills for success. Covering key topics such as incident report writing, interpreting post orders, proper uniform and PPE usage, patient rights, customer service, and emergency management. This class equips you with the knowledge and confidence needed to excel in your role. Enhance your expertise and make a positive impact as part of the Security Team!
Who should attend: New security personnel
Pre-Requisite: Must complete the 8-hr New Employee Orientation and LMS courses assigned by Talent and Acquisition prior to attending.
Healthcare Security Officer Academy (Santa Rosa)
with Ole Sprange
Join our 24-hour course designed for new healthcare officers to build essential skills for success. Covering key topics such as incident report writing, interpreting post orders, proper uniform and PPE usage, patient rights, customer service, and emergency management. This class equips you with the knowledge and confidence needed to excel in your role. Enhance your expertise and make a positive impact as part of the Security Team!
Who should attend: New security personnel
Pre-Requisite: Must complete the 8-hr New Employee Orientation and LMS courses assigned by Talent and Acquisition prior to attending.
Healthcare Security Officer Academy (Vallejo)
with Sherah Greer
Join our 24-hour course designed for new healthcare officers to build essential skills for success. Covering key topics such as incident report writing, interpreting post orders, proper uniform and PPE usage, patient rights, customer service, and emergency management. This class equips you with the knowledge and confidence needed to excel in your role. Enhance your expertise and make a positive impact as part of the Security Team!
Who should attend: New security personnel
Pre-Requisite: Must complete the 8-hr New Employee Orientation and LMS courses assigned by Talent and Acquisition prior to attending.
Healthcare Security Officer Academy Fremont
with Jonathan Bautista
Join our 24-hour course designed for new healthcare officers to build essential skills for success. Covering key topics such as incident report writing, interpreting post orders, proper uniform and PPE usage, patient rights, customer service, and emergency management. This class equips you with the knowledge and confidence needed to excel in your role. Enhance your expertise and make a positive impact as part of the Security Team!
Who should attend: New security personnel
Pre-Requisite: Must complete the 8-hr New Employee Orientation and LMS courses assigned by Talent and Acquisition prior to attending.
Vistelar Train the Trainer (Basic/Advanced)- MOCs - Georgia
with Rebecca Friedman
Non-Escalation, De-Escalation and Crisis Management
Addressing the entire spectrum of human conflict. Vistelar empowers your team to safely and effectively identify, prevent, and mitigate all types of conflict, from simple disputes to physical violence.
“De-escalation is what we do and say to keep someone from jumping off a ledge. Non-escalation is what we do and say to keep them from climbing onto the ledge in the first place.” - Vistelar Maxim
The Vistelar methodology focuses first on “non-escalation” with foundational teaching elements grounded in empathy and trauma informed principles, putting patient care at the center to improve everyday interactions before they escalate. The training also focuses on mental and physical pre-encounter preparation steps that are proven to help reduce the opportunities for patient or staff harm during response to moments of escalation or aggression.
Training For: Security supervision, Emergency Department staff, Behavior Health staff, and Urgent care staff.
Individuals requiring Visterlar Basic certification will attend from Sept. 8th - 11th, 2025.
Individuals requiring Vistelar Advanced TtT will attend from Sept. 8th - 12th, 2025.