Non-Escalation, De-Escalation and Crisis Management

The Vistelar methodology focuses first on “non-escalation” with foundational teaching elements grounded in empathy and trauma informed principles, putting patient care at the center to improve everyday interactions before they escalate. The training also focuses on mental and physical pre-encounter preparation steps that are proven to help reduce the opportunities for patient or staff harm during response to moments of escalation or aggression. This version focuses on the role of Healthcare Emergency Department Specialists and the types of interactions they encounter in their daily work.

Designed to teach First Responders Operators (FRO) how to handle COVID or other contagious patients to prevent contamination, and how to properly use and manage Personal Protective equipment (PPE). Who should attend: All security staff Pre-Requisite: None

The Mobile Security Super User program is designed specifically for supervisory team members who are ready to train, mentor, and lead security professionals in the effective use of our new communication platform.

As a Super User, you will play a key role in strengthening your team by providing hands-on guidance and real-time support with our mobile security tools.

What You’ll Learn:

• Lead on-site enablement for security personnel and SOC dispatch
• Model the complete workflow using real-time dispatch, Officer Mobile, and Resolver Core
• Serve as the first line of support for your site
• Use Officer Mobile, Dispatch, and Resolver Core confidently in daily operations

Who Should Attend:

• Supervisors
• Assistant Managers
• Security Managers
• Any team member in a supervisory or leadership role

Pre-Requisite: None – just bring your leadership mindset and willingness to learn.

Train-the-Trainer: Non-Escalation, De-Escalation & Crisis Management

Address the entire spectrum of human conflict — before it escalates.

This 8-hour refresher course is designed for previously certified trainers to reinforce and sharpen their conflict management skills. Based on the proven Vistelar Methodology, this session empowers participants to continue leading effective, compassionate responses to conflict within their teams—ranging from verbal disagreements to physical aggression.

Certification Scope: Upon successful completion, participants will be certified to conduct drills, hip pocket trainings, huddles, and skills labs. This certification enables trainers to reinforce learning through hands-on practice and real-time coaching within their departments.

What You’ll Learn: • The full spectrum of non-escalation and de-escalation techniques • Trauma-informed communication rooted in empathy and patient-centered care • Mental and physical pre-encounter preparation for high-stress situations • How to reduce the risk of harm to both patients and staff during moments of escalation • Instructional strategies to teach these skills effectively to others in your department

Why This Matters: Conflict happens — but with the right tools, it can be prevented or managed safely. This Train-the-Trainer session enables your organization to build internal capacity for consistent, compassionate, and effective crisis response, all while keeping patient care at the center.

Who Should Attend:  Security Leaders who have previously completed the full Train-the-Trainer certification

Pre-Requisite: None — open to all experience levels!

Put safety and care first. Spots are limited — register today!

Train-the-Trainer: Non-Escalation, De-Escalation & Crisis Management

Address the entire spectrum of human conflict — before it escalates.

This 8-hour refresher course is designed for previously certified trainers to reinforce and sharpen their conflict management skills. Based on the proven Vistelar Methodology, this session empowers participants to continue leading effective, compassionate responses to conflict within their teams—ranging from verbal disagreements to physical aggression.

Certification Scope: Upon successful completion, participants will be certified to conduct drills, hip pocket trainings, huddles, and skills labs. This certification enables trainers to reinforce learning through hands-on practice and real-time coaching within their departments.

What You’ll Learn: • The full spectrum of non-escalation and de-escalation techniques • Trauma-informed communication rooted in empathy and patient-centered care • Mental and physical pre-encounter preparation for high-stress situations • How to reduce the risk of harm to both patients and staff during moments of escalation • Instructional strategies to teach these skills effectively to others in your department

Why This Matters: Conflict happens — but with the right tools, it can be prevented or managed safely. This Train-the-Trainer session enables your organization to build internal capacity for consistent, compassionate, and effective crisis response, all while keeping patient care at the center.

Who Should Attend:  Security Leaders who have previously completed the full Train-the-Trainer certification

Pre-Requisite: None — open to all experience levels!

Put safety and care first. Spots are limited — register today!

Join our 24-hour course designed for new healthcare officers to build essential skills for success. Covering key topics such as incident report writing, interpreting post orders, proper uniform and PPE usage, patient rights, customer service, and emergency management. This class equips you with the knowledge and confidence needed to excel in your role. Enhance your expertise and make a positive impact as part of the Security Team!

Who should attend: New security personnel

Pre-Requisite: Must complete the 8-hr New Employee Orientation and LMS courses assigned by Talent and Acquisition prior to attending.

Train-the-Trainer: Non-Escalation, De-Escalation & Crisis Management

Address the entire spectrum of human conflict — before it escalates.

This 8-hour refresher course is designed for previously certified trainers to reinforce and sharpen their conflict management skills. Based on the proven Vistelar Methodology, this session empowers participants to continue leading effective, compassionate responses to conflict within their teams—ranging from verbal disagreements to physical aggression.

Certification Scope: Upon successful completion, participants will be certified to conduct drills, hip pocket trainings, huddles, and skills labs. This certification enables trainers to reinforce learning through hands-on practice and real-time coaching within their departments.

What You’ll Learn: • The full spectrum of non-escalation and de-escalation techniques • Trauma-informed communication rooted in empathy and patient-centered care • Mental and physical pre-encounter preparation for high-stress situations • How to reduce the risk of harm to both patients and staff during moments of escalation • Instructional strategies to teach these skills effectively to others in your department

Why This Matters: Conflict happens — but with the right tools, it can be prevented or managed safely. This Train-the-Trainer session enables your organization to build internal capacity for consistent, compassionate, and effective crisis response, all while keeping patient care at the center.

Who Should Attend:  Security Leaders who have previously completed the full Train-the-Trainer certification

Pre-Requisite: None — open to all experience levels!

Put safety and care first. Spots are limited — register today!

Join our 24-hour course designed for new healthcare officers to build essential skills for success. Covering key topics such as incident report writing, interpreting post orders, proper uniform and PPE usage, patient rights, customer service, and emergency management. This class equips you with the knowledge and confidence needed to excel in your role. Enhance your expertise and make a positive impact as part of the Security Team!

Who should attend: New security personnel

Pre-Requisite: Must complete the 8-hr New Employee Orientation and LMS courses assigned by Talent and Acquisition prior to attending.