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Antioch
in 5. Northern California
KP- Basic Vistelar (4Hr) - AMC
with Gayle Mamlok
The Vistelar methodology focuses first on “non-escalation” with foundational teaching elements grounded in empathy and trauma informed principles, putting patient care at the center to improve everyday interactions before they escalate. The training also focuses on mental and physical pre-encounter preparation steps that are proven to help reduce the opportunities for patient or staff harm during response to moments of escalation or aggression.
Who should attend: All staff
Pre-Requisite: KP Learn ModulePrevention of Workplace Violence - Vistelar Conflict Management Module
KP- Basic Vistelar (4Hr) - AMC
with Gayle Mamlok
The Vistelar methodology focuses first on “non-escalation” with foundational teaching elements grounded in empathy and trauma informed principles, putting patient care at the center to improve everyday interactions before they escalate. The training also focuses on mental and physical pre-encounter preparation steps that are proven to help reduce the opportunities for patient or staff harm during response to moments of escalation or aggression.
Who should attend: All staff
Pre-Requisite: KP Learn ModulePrevention of Workplace Violence - Vistelar Conflict Management Module
ASP Refresher (16-hr)- Antioch
with Kelly Kent
Advanced Security Program employee’s annual compliance requirements.
Who should attend: Advanced Security Program Employees Requiring Annual Refresher Training
Pre-Requisite: None
Vistelar Basic (8Hr) - Security Staff
with Gayle Mamlok
The Vistelar methodology focuses first on “non-escalation” with foundational teaching elements grounded in empathy and trauma informed principles, putting patient care at the center to improve everyday interactions before they escalate. The training also focuses on mental and physical pre-encounter preparation steps that are proven to help reduce the opportunities for patient or staff harm during response to moments of escalation or aggression.
Who should attend: All security staff, Emergency Department staff, Behavior Health staff, and Urgent care staff.
Pre-Requisite: None
Vistelar Advanced + ED Operations (24 hrs)
with Gayle Mamlok
The Vistelar methodology focuses first on “non-escalation” with foundational teaching elements grounded in empathy and trauma informed principles, putting patient care at the center to improve everyday interactions before they escalate. The training also focuses on mental and physical pre-encounter preparation steps that are proven to help reduce the opportunities for patient or staff harm during response to moments of escalation or aggression. This version focuses on the role of Healthcare Emergency Department Specialists and the types of interactions they encounter in their daily work.
Who should attend: Healthcare ED Specialists, Flex Officers and Supervisors.
Pre-Requisite: None
ASP Refresher (16-hr)- South SF
with Kelly Kent
Advanced Security Program employee’s annual compliance requirements.
Who should attend: Advanced Security Program Employees Requiring Annual Refresher Training
Pre-Requisite: None
Will run
Vistelar Basic (8Hr) - Security Staff
with Gayle Mamlok
The Vistelar methodology focuses first on “non-escalation” with foundational teaching elements grounded in empathy and trauma informed principles, putting patient care at the center to improve everyday interactions before they escalate. The training also focuses on mental and physical pre-encounter preparation steps that are proven to help reduce the opportunities for patient or staff harm during response to moments of escalation or aggression.
Who should attend: All security staff, Emergency Department staff, Behavior Health staff, and Urgent care staff.
Pre-Requisite: None
Vistelar Advanced + ED Operations (24 hrs)
with Gayle Mamlok
The Vistelar methodology focuses first on “non-escalation” with foundational teaching elements grounded in empathy and trauma informed principles, putting patient care at the center to improve everyday interactions before they escalate. The training also focuses on mental and physical pre-encounter preparation steps that are proven to help reduce the opportunities for patient or staff harm during response to moments of escalation or aggression. This version focuses on the role of Healthcare Emergency Department Specialists and the types of interactions they encounter in their daily work.
Who should attend: Healthcare ED Specialists, Flex Officers and Supervisors.
Pre-Requisite: None