Advanced Security Program employee’s annual compliance requirements.

Who should attend: Advanced Security Program Employees Requiring Annual Refresher Training

Pre-Requisite: None

Advanced Security Program employee’s annual compliance requirements.

Who should attend: Advanced Security Program Employees Requiring Annual Refresher Training

Pre-Requisite: None

The Vistelar methodology focuses first on “non-escalation” with foundational teaching elements grounded in empathy and trauma informed principles, putting patient care at the center to improve everyday interactions before they escalate. The training also focuses on mental and physical pre-encounter preparation steps that are proven to help reduce the opportunities for patient or staff harm during response to moments of escalation or aggression. This version focuses on the role of Healthcare Emergency Department Specialists and the types of interactions they encounter in their daily work.

Who should attend: Healthcare ED Specialists, Flex Officers and Supervisors.

Pre-Requisite: None

FRO – Biological Response Training

Equipping Security Teams to Respond Safely and Effectively in Biological Emergencies

This specialized course is designed to prepare First Responder Operators (FRO) to manage biological emergencies with confidence, competence, and care. Attendees will gain critical knowledge and practical skills for using and managing Personal Protective Equipment (PPE), understanding their role during high-stress events, and ensuring safety for themselves and others.

Course Topics Include:

• Emergency Management & Response Protocols
• Access, Crowd, and Traffic Control
• Our Role in an Emergency
• R.A.I.N. Concept (Recognize, Avoid, Isolate, Notify)
• Hand Hygiene Standards
• Proper Donning and Doffing of PPE

This training directly supports BCI’s commitment to safety, professionalism, and responsible intervention. All attendees will leave better equipped to protect themselves, patients, and the community in emergency biological scenarios.

Who Should Attend: All Security Personnel

Pre-Requisite: None

FRO – Biological Response Training

Equipping Security Teams to Respond Safely and Effectively in Biological Emergencies

This specialized course is designed to prepare First Responder Operators (FRO) to manage biological emergencies with confidence, competence, and care. Attendees will gain critical knowledge and practical skills for using and managing Personal Protective Equipment (PPE), understanding their role during high-stress events, and ensuring safety for themselves and others.

Course Topics Include:

• Emergency Management & Response Protocols
• Access, Crowd, and Traffic Control
• Our Role in an Emergency
• R.A.I.N. Concept (Recognize, Avoid, Isolate, Notify)
• Hand Hygiene Standards
• Proper Donning and Doffing of PPE

This training directly supports BCI’s commitment to safety, professionalism, and responsible intervention. All attendees will leave better equipped to protect themselves, patients, and the community in emergency biological scenarios.

Who Should Attend: All Security Personnel

Pre-Requisite: None

Advanced Security Program employee’s annual compliance requirements.

Who should attend: Advanced Security Program Employees Requiring Annual Refresher Training

Pre-Requisite: None

Designed to teach First Responders Operators (FRO) how to handle COVID or other contagious patients to prevent contamination, and how to properly use and manage Personal Protective equipment (PPE).

Who should attend: All security staff

Pre-Requisite: None

We will be hosting a Physical Ability Test (PAT) to ensure Healthcare Protection Officer employees meet the required standards for duty readiness.

What to Expect

• A series of physical tasks designed to measure strength, endurance, and mobility.
• Testing will take approximately 30–45 minutes.
• Please arrive in appropriate athletic clothing and footwear

Preparation Tips

• Stay hydrated and get adequate rest before the test.
• Review the test requirements in advance to ensure readiness.

Who Should Attend: HPO employees are due for their annual PAT test.