The Vistelar methodology focuses first on “non-escalation” with foundational teaching elements grounded in empathy and trauma informed principles, putting patient care at the center to improve everyday interactions before they escalate. The training also focuses on mental and physical pre-encounter preparation steps that are proven to help reduce the opportunities for patient or staff harm during response to moments of escalation or aggression.  

Who should attend: All staff

Pre-Requisite: KP Learn ModulePrevention of Workplace Violence - Vistelar Conflict Management Module

The Vistelar methodology focuses first on “non-escalation” with foundational teaching elements grounded in empathy and trauma informed principles, putting patient care at the center to improve everyday interactions before they escalate. The training also focuses on mental and physical pre-encounter preparation steps that are proven to help reduce the opportunities for patient or staff harm during response to moments of escalation or aggression.  

Who should attend: All staff

Pre-Requisite: KP Learn ModulePrevention of Workplace Violence - Vistelar Conflict Management Module

Advanced Security Program employee’s annual compliance requirements.

Who should attend: Advanced Security Program Employees Requiring Annual Refresher Training

Pre-Requisite: None

Kaiser Permanente is committed to maintaining a safe, secure, and respectful setting that will allow us to produce the best in health care results in our facilities. 

The Passive Weapons Detection System from Athena is the latest addition to the Prohibited Items Detection Program, with state-of-the-art detection technology that aids officers with minimal impact for visitors, patients, and staff entering the Emergency Department. The training is designed to prepare security leaders to delivery best practice guidance for the passive weapons detection system, screening with a hand-held metal detector and visual search.

Who should attend: Security Supervisor, Managers and Trainers

Pre-requisite: None

Who should attend: Security managers, Assistant security managers, and Supervisors (assigned by the site security manager).

Pre-Requisites: None

Designed to teach First Responders Operators (FRO) how to handle COVID or other contagious patients to prevent contamination, and how to properly use and manage Personal Protective equipment (PPE). Who should attend: All security staff Pre-Requisite: None

Designed to teach First Responders Operators (FRO) how to handle COVID or other contagious patients to prevent contamination, and how to properly use and manage Personal Protective equipment (PPE). Who should attend: All security staff Pre-Requisite: None

Kaiser Permanente is committed to maintaining a safe, secure, and respectful setting that will allow us to produce the best in health care results in our facilities. 

The Passive Weapons Detection System from Athena is the latest addition to the Prohibited Items Detection Program, with state-of-the-art detection technology that aids officers with minimal impact for visitors, patients, and staff entering the Emergency Department. The training is designed to prepare security leaders to delivery best practice guidance for the passive weapons detection system, screening with a hand-held metal detector and visual search.

Who should attend: Security Supervisor, Managers and Trainers

Pre-requisite: None

Who should attend: Security managers, Assistant security managers, and Supervisors (assigned by the site security manager).

Pre-Requisites: None

The Vistelar methodology focuses first on “non-escalation” with foundational teaching elements grounded in empathy and trauma informed principles, putting patient care at the center to improve everyday interactions before they escalate. The training also focuses on mental and physical pre-encounter preparation steps that are proven to help reduce the opportunities for patient or staff harm during response to moments of escalation or aggression.  

Who should attend: All security staff, Emergency Department staff, Behavior Health staff, and Urgent care staff.

Pre-Requisite: None