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5. Northern California
FRO - Biological Response (Livermore)
with Michelle Gonzalez
FRO – Biological Response Training
Equipping Security Teams to Respond Safely and Effectively in Biological Emergencies
This specialized course is designed to prepare First Responder Operators (FRO) to manage biological emergencies with confidence, competence, and care. Attendees will gain critical knowledge and practical skills for using and managing Personal Protective Equipment (PPE), understanding their role during high-stress events, and ensuring safety for themselves and others.
Course Topics Include:
- Emergency Management & Response Protocols
- Access, Crowd, and Traffic Control
- Our Role in an Emergency
- R.A.I.N. Concept (Recognize, Avoid, Isolate, Notify)
- Hand Hygiene Standards
- Proper Donning and Doffing of PPE
This training directly supports BCI’s commitment to safety, professionalism, and responsible intervention. All attendees will leave better equipped to protect themselves, patients, and the community in emergency biological scenarios.
Who Should Attend: All Security Personnel
Pre-Requisite: None
FRO - Biological Response (Fontana Medical Center)
with Oscar Matos
FRO – Biological Response Training
Equipping Security Teams to Respond Safely and Effectively in Biological Emergencies
This specialized course is designed to prepare First Responder Operators (FRO) to manage biological emergencies with confidence, competence, and care. Attendees will gain critical knowledge and practical skills for using and managing Personal Protective Equipment (PPE), understanding their role during high-stress events, and ensuring safety for themselves and others.
Course Topics Include:
- Emergency Management & Response Protocols
- Access, Crowd, and Traffic Control
- Our Role in an Emergency
- R.A.I.N. Concept (Recognize, Avoid, Isolate, Notify)
- Hand Hygiene Standards
- Proper Donning and Doffing of PPE
This training directly supports BCI’s commitment to safety, professionalism, and responsible intervention. All attendees will leave better equipped to protect themselves, patients, and the community in emergency biological scenarios.
Who Should Attend: All Security Personnel
Pre-Requisite: None
Vistelar Basic (8Hr) - Santa Clara
with Victor Mendoza
The Vistelar methodology focuses first on “non-escalation” with foundational teaching elements grounded in empathy and trauma informed principles, putting patient care at the center to improve everyday interactions before they escalate. The training also focuses on mental and physical pre-encounter preparation steps that are proven to help reduce the opportunities for patient or staff harm during response to moments of escalation or aggression.
Who should attend: All security staff, Emergency Department staff, Behavior Health staff, and Urgent care staff.
Pre-Requisite: None
FRO - Biological Response (Fontana Medical Center)
with Oscar Matos
FRO – Biological Response Training
Equipping Security Teams to Respond Safely and Effectively in Biological Emergencies
This specialized course is designed to prepare First Responder Operators (FRO) to manage biological emergencies with confidence, competence, and care. Attendees will gain critical knowledge and practical skills for using and managing Personal Protective Equipment (PPE), understanding their role during high-stress events, and ensuring safety for themselves and others.
Course Topics Include:
- Emergency Management & Response Protocols
- Access, Crowd, and Traffic Control
- Our Role in an Emergency
- R.A.I.N. Concept (Recognize, Avoid, Isolate, Notify)
- Hand Hygiene Standards
- Proper Donning and Doffing of PPE
This training directly supports BCI’s commitment to safety, professionalism, and responsible intervention. All attendees will leave better equipped to protect themselves, patients, and the community in emergency biological scenarios.
Who Should Attend: All Security Personnel
Pre-Requisite: None
Healthcare Security Officer Academy (Livermore)
with Michelle Gonzalez
Join our 24-hour course designed for new healthcare officers to build essential skills for success. Covering key topics such as incident report writing, interpreting post orders, proper uniform and PPE usage, patient rights, customer service, and emergency management. This class equips you with the knowledge and confidence needed to excel in your role. Enhance your expertise and make a positive impact as part of the Security Team!
Who should attend: New security personnel
Pre-Requisite: Must complete the 8-hr New Employee Orientation and LMS courses assigned by Talent and Acquisition prior to attending.
Healthcare Security Officer Academy (Richmond)
with Sherah Greer
Join our 24-hour course designed for new healthcare officers to build essential skills for success. Covering key topics such as incident report writing, interpreting post orders, proper uniform and PPE usage, patient rights, customer service, and emergency management. This class equips you with the knowledge and confidence needed to excel in your role. Enhance your expertise and make a positive impact as part of the Security Team!
Who should attend: New security personnel
Pre-Requisite: Must complete the 8-hr New Employee Orientation and LMS courses assigned by Talent and Acquisition prior to attending.
Healthcare Security Officer Academy (SAC/SSC)
with Peter De Meo
Join our 24-hour course designed for new healthcare officers to build essential skills for success. Covering key topics such as incident report writing, interpreting post orders, proper uniform and PPE usage, patient rights, customer service, and emergency management. This class equips you with the knowledge and confidence needed to excel in your role. Enhance your expertise and make a positive impact as part of the Security Team!
Who should attend: New security personnel
Pre-Requisite: Must complete the 8-hr New Employee Orientation and LMS courses assigned by Talent and Acquisition prior to attending.
Vistelar Basic 8-hr (Modesto)
with Jeanette Bobadilla
Improve Patient Care & Staff Safety with Vistelar Training
Learn the skills to prevent conflict before it starts.
Join us for an essential training in the Vistelar Methodology, a practical approach focused on non-escalation, de-escalation, and safety-first strategies rooted in empathy and trauma-informed care.
What You’ll Learn:
- How to improve everyday interactions and prevent escalation
- Trauma-informed communication techniques
- Pre-encounter mental & physical preparation
- Proven methods to reduce risks to patients and staff during high-stress moments
Grounded in empathy.
Backed by science.
Focused on care.
Who Should Attend: All Security Staff, Emergency Department, Behavioral Health, and Urgent Care team members
Pre-Requisite: None — open to all experience levels!