Improve Patient Care & Staff Safety with Vistelar Training

Learn the skills to prevent conflict before it starts.

Join us for an essential training in the Vistelar Methodology, a practical approach focused on non-escalation, de-escalation, and safety-first strategies rooted in empathy and trauma-informed care.

What You’ll Learn:

• How to improve everyday interactions and prevent escalation
• Trauma-informed communication techniques
• Pre-encounter mental & physical preparation
• Proven methods to reduce risks to patients and staff during high-stress moments

Grounded in empathy.

Backed by science.

Focused on care.

Who Should Attend:  All Security Staff, Emergency Department, Behavioral Health, and Urgent Care team members

Pre-Requisite: None — open to all experience levels!

Join our 24-hour course designed for new healthcare officers to build essential skills for success. Covering key topics such as incident report writing, interpreting post orders, proper uniform and PPE usage, patient rights, customer service, and emergency management. This class equips you with the knowledge and confidence needed to excel in your role. Enhance your expertise and make a positive impact as part of the Security Team!

Who should attend: New security personnel

Pre-Requisite: Must complete the 8-hr New Employee Orientation and LMS courses assigned by Talent and Acquisition prior to attending.

Improve Patient Care & Staff Safety with Vistelar Training

Learn the skills to prevent conflict before it starts.

Join us for an essential training in the Vistelar Methodology, a practical approach focused on non-escalation, de-escalation, and safety-first strategies rooted in empathy and trauma-informed care.

What You’ll Learn:

• How to improve everyday interactions and prevent escalation
• Trauma-informed communication techniques
• Pre-encounter mental & physical preparation
• Proven methods to reduce risks to patients and staff during high-stress moments

Grounded in empathy.

Backed by science.

Focused on care.

Who Should Attend:  All Security Staff, Emergency Department, Behavioral Health, and Urgent Care team members

Pre-Requisite: None — open to all experience levels!

Designed to prepare new security team members of the Kaiser Permanente contract on what it means to be a healthcare security professional, the healthcare environment and emergency management.

Who should attend: All security staff.

Pre-Requisite: None. 

Join our 24-hour course designed for new healthcare officers to build essential skills for success. Covering key topics such as incident report writing, interpreting post orders, proper uniform and PPE usage, patient rights, customer service, and emergency management. This class equips you with the knowledge and confidence needed to excel in your role. Enhance your expertise and make a positive impact as part of the Security Team!

Who should attend: New security personnel

Pre-Requisite: Must complete the 8-hr New Employee Orientation and LMS courses assigned by Talent and Acquisition prior to attending.

FRO – Biological Response Training

Equipping Security Teams to Respond Safely and Effectively in Biological Emergencies

This specialized course is designed to prepare First Responder Operators (FRO) to manage biological emergencies with confidence, competence, and care. Attendees will gain critical knowledge and practical skills for using and managing Personal Protective Equipment (PPE), understanding their role during high-stress events, and ensuring safety for themselves and others.

Course Topics Include:

• Emergency Management & Response Protocols
• Access, Crowd, and Traffic Control
• Our Role in an Emergency
• R.A.I.N. Concept (Recognize, Avoid, Isolate, Notify)
• Hand Hygiene Standards
• Proper Donning and Doffing of PPE

This training directly supports BCI’s commitment to safety, professionalism, and responsible intervention. All attendees will leave better equipped to protect themselves, patients, and the community in emergency biological scenarios.

Who Should Attend: All Security Personnel

Pre-Requisite: None

FRO – Biological Response Training

Equipping Security Teams to Respond Safely and Effectively in Biological Emergencies

This specialized course is designed to prepare First Responder Operators (FRO) to manage biological emergencies with confidence, competence, and care. Attendees will gain critical knowledge and practical skills for using and managing Personal Protective Equipment (PPE), understanding their role during high-stress events, and ensuring safety for themselves and others.

Course Topics Include:

• Emergency Management & Response Protocols
• Access, Crowd, and Traffic Control
• Our Role in an Emergency
• R.A.I.N. Concept (Recognize, Avoid, Isolate, Notify)
• Hand Hygiene Standards
• Proper Donning and Doffing of PPE

This training directly supports BCI’s commitment to safety, professionalism, and responsible intervention. All attendees will leave better equipped to protect themselves, patients, and the community in emergency biological scenarios.

Who Should Attend: All Security Personnel

Pre-Requisite: None

Improve Patient Care & Staff Safety with Vistelar Training

Learn the skills to prevent conflict before it starts.

Join us for an essential training in the Vistelar Methodology, a practical approach focused on non-escalation, de-escalation, and safety-first strategies rooted in empathy and trauma-informed care.

What You’ll Learn:

• How to improve everyday interactions and prevent escalation
• Trauma-informed communication techniques
• Pre-encounter mental & physical preparation
• Proven methods to reduce risks to patients and staff during high-stress moments

Grounded in empathy.

Backed by science.

Focused on care.

Who Should Attend:  All Security Staff, Emergency Department, Behavioral Health, and Urgent Care team members

Pre-Requisite: None — open to all experience levels!