Join our 24-hour course designed for new healthcare officers to build essential skills for success. Covering key topics such as incident report writing, interpreting post orders, proper uniform and PPE usage, patient rights, customer service, and emergency management. This class equips you with the knowledge and confidence needed to excel in your role. Enhance your expertise and make a positive impact as part of the Security Team!

Who should attend: New security personnel

Pre-Requisite: Must complete the 8-hr New Employee Orientation and LMS courses assigned by Talent and Acquisition prior to attending.

Join our 24-hour course designed for new healthcare officers to build essential skills for success. Covering key topics such as incident report writing, interpreting post orders, proper uniform and PPE usage, patient rights, customer service, and emergency management. This class equips you with the knowledge and confidence needed to excel in your role. Enhance your expertise and make a positive impact as part of the Security Team!

Who should attend: New security personnel

Pre-Requisite: Must complete the 8-hr New Employee Orientation and LMS courses assigned by Talent and Acquisition prior to attending.

The HSO Annual Training is a required refresher for Healthcare Security Officers that reinforces core security responsibilities and safe response practices in the healthcare environment.

Topics include:

• Review of healthcare security duties and emergency response expectations

• Regulatory compliance requirements (OSHA, TJC, CMS) and appropriate use of force

• Infection control and biohazard precautions, including proper PPE use

• Conflict management refresher with emphasis on professional presence, communication, and safe de escalation techniques

This training ensures continued readiness, compliance, and professional security response.

Who should attend: Healthcare Security Personnel

Pre-Requisite: None

The HSO Annual Training is a required refresher for Healthcare Security Officers that reinforces core security responsibilities and safe response practices in the healthcare environment.

Topics include:

• Review of healthcare security duties and emergency response expectations

• Regulatory compliance requirements (OSHA, TJC, CMS) and appropriate use of force

• Infection control and biohazard precautions, including proper PPE use

• Conflict management refresher with emphasis on professional presence, communication, and safe de escalation techniques

This training ensures continued readiness, compliance, and professional security response.

Who should attend: Healthcare Security Personnel

Pre-Requisite: None

Improve Patient Care & Staff Safety with Vistelar Training

Learn the skills to prevent conflict before it starts.

Join us for an essential training in the Vistelar Methodology, a practical approach focused on non-escalation, de-escalation, and safety-first strategies rooted in empathy and trauma-informed care.

What You’ll Learn:

• How to improve everyday interactions and prevent escalation
• Trauma-informed communication techniques
• Pre-encounter mental & physical preparation
• Proven methods to reduce risks to patients and staff during high-stress moments

Grounded in empathy.

Backed by science.

Focused on care.

Who Should Attend:  All Security Staff, Emergency Department, Behavioral Health, and Urgent Care team members

Pre-Requisite: None — open to all experience levels!

Improve Patient Care & Staff Safety with Vistelar Training

Learn the skills to prevent conflict before it starts.

Join us for an essential training in the Vistelar Methodology, a practical approach focused on non-escalation, de-escalation, and safety-first strategies rooted in empathy and trauma-informed care.

What You’ll Learn:

• How to improve everyday interactions and prevent escalation
• Trauma-informed communication techniques
• Pre-encounter mental & physical preparation
• Proven methods to reduce risks to patients and staff during high-stress moments

Grounded in empathy.

Backed by science.

Focused on care.

Who Should Attend:  All Security Staff, Emergency Department, Behavioral Health, and Urgent Care team members

Pre-Requisite: None — open to all experience levels!

The HSO Annual Training is a required refresher for Healthcare Security Officers that reinforces core security responsibilities and safe response practices in the healthcare environment.

Topics include:

• Review of healthcare security duties and emergency response expectations

• Regulatory compliance requirements (OSHA, TJC, CMS) and appropriate use of force

• Infection control and biohazard precautions, including proper PPE use

• Conflict management refresher with emphasis on professional presence, communication, and safe de escalation techniques

This training ensures continued readiness, compliance, and professional security response.

Who should attend: Healthcare Security Personnel

Pre-Requisite: None

The HSO Annual Training is a required refresher for Healthcare Security Officers that reinforces core security responsibilities and safe response practices in the healthcare environment.

Topics include:

• Review of healthcare security duties and emergency response expectations

• Regulatory compliance requirements (OSHA, TJC, CMS) and appropriate use of force

• Infection control and biohazard precautions, including proper PPE use

• Conflict management refresher with emphasis on professional presence, communication, and safe de escalation techniques

This training ensures continued readiness, compliance, and professional security response.

Who should attend: Healthcare Security Personnel

Pre-Requisite: None