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5. Northern California
FRO/ COVID
with Peter De Meo
Designed to teach First Responders Operators (FRO) how to handle COVID or other contagious patients to prevent contamination, and how to properly use and manage Personal Protective equipment (PPE).
Who should attend: All security staff
Pre-Requisite: None
Vistelar Advanced + ED Operations (24 hrs) San Leandro
with Sherah Greer
Improve Patient Care & Staff Safety with Vistelar Training
Prevent Conflict Before It Starts
Learn the skills to prevent conflict before it starts.
Join us for essential training in the Vistelar Methodology — a practical, evidence-based approach designed to enhance safety, reduce conflict, and improve communication in healthcare settings. This training focuses on non-escalation, de-escalation, and trauma-informed strategies that support both patient care and staff well-being.
What You’ll Learn:
- Techniques to improve everyday interactions and prevent escalation
- Trauma-informed communication methods grounded in empathy
- Mental and physical preparation before high-stress encounters
- Proven strategies to reduce risk and enhance safety for patients and staff
- Methods for effectively managing Emergency Department (ED) environments
- Best practices for handling unpredictable behavior and regulation in the ED
- How to identify and utilize available tools and environmental resources
- Effective communication techniques with clinical staff during critical moments
Grounded in empathy. Backed by science. Focused on care.
Who Should Attend: Emergency Department Specialist in NCAL
Pre-Requisite: None — open to all experience levels!
Vistelar Basic 4-hr (Manteca)
with Jeanette Bobadilla
Improve Patient Care & Staff Safety with Vistelar Training
Learn the skills to prevent conflict before it starts.
Join us for an essential training in the Vistelar Methodology, a practical approach focused on non-escalation, de-escalation, and safety-first strategies rooted in empathy and trauma-informed care.
What You’ll Learn:
- How to improve everyday interactions and prevent escalation
- Trauma-informed communication techniques
- Pre-encounter mental & physical preparation
- Proven methods to reduce risks to patients and staff during high-stress moments
Grounded in empathy.
Backed by science.
Focused on care.
Who Should Attend: All Security Staff, Emergency Department, Behavioral Health, and Urgent Care team members
Pre-Requisite: None — open to all experience levels!
Vistelar Basic 4-hr (Manteca)
with Jeanette Bobadilla
Improve Patient Care & Staff Safety with Vistelar Training
Learn the skills to prevent conflict before it starts.
Join us for an essential training in the Vistelar Methodology, a practical approach focused on non-escalation, de-escalation, and safety-first strategies rooted in empathy and trauma-informed care.
What You’ll Learn:
- How to improve everyday interactions and prevent escalation
- Trauma-informed communication techniques
- Pre-encounter mental & physical preparation
- Proven methods to reduce risks to patients and staff during high-stress moments
Grounded in empathy.
Backed by science.
Focused on care.
Who Should Attend: All Security Staff, Emergency Department, Behavioral Health, and Urgent Care team members
Pre-Requisite: None — open to all experience levels!
Physical Ability Test - PAT (Livermore))
with Mark Yanez
We will be hosting a Physical Ability Test (PAT) to ensure Healthcare Protection Officer employees meet the required standards for duty readiness.
What to Expect
- A series of physical tasks designed to measure strength, endurance, and mobility.
- Testing will take approximately 30–45 minutes.
- Please arrive in appropriate athletic clothing and footwear
Preparation Tips
- Stay hydrated and get adequate rest before the test.
- Review the test requirements in advance to ensure readiness.
Who Should Attend: HPO employees are due for their annual PAT test.
Will run
Vistelar Basic (4Hr) SSC ED STAFF ONLY
with Peter De Meo
The Vistelar methodology focuses first on “non-escalation” with foundational teaching elements grounded in empathy and trauma informed principles, putting patient care at the center to improve everyday interactions before they escalate. The training also focuses on mental and physical pre-encounter preparation steps that are proven to help reduce the opportunities for patient or staff harm during response to moments of escalation or aggression.
Who should attend: All staff
Pre-Requisite: KP Learn ModulePrevention of Workplace Violence - Vistelar Conflict Management Module
Vistelar Basic 8-hr (BCI ONTARIO)
with Oscar Matos
Improve Patient Care & Staff Safety with Vistelar Training
Learn the skills to prevent conflict before it starts.
Join us for an essential training in the Vistelar Methodology, a practical approach focused on non-escalation, de-escalation, and safety-first strategies rooted in empathy and trauma-informed care.
What You’ll Learn:
- How to improve everyday interactions and prevent escalation
- Trauma-informed communication techniques
- Pre-encounter mental & physical preparation
- Proven methods to reduce risks to patients and staff during high-stress moments
Grounded in empathy.
Backed by science.
Focused on care.
Who Should Attend: All Security Staff, Emergency Department, Behavioral Health, and Urgent Care team members
Pre-Requisite: None — open to all experience levels!
Vistelar Basic (4Hr) SSC ED STAFF ONLY
with Peter De Meo
The Vistelar methodology focuses first on “non-escalation” with foundational teaching elements grounded in empathy and trauma informed principles, putting patient care at the center to improve everyday interactions before they escalate. The training also focuses on mental and physical pre-encounter preparation steps that are proven to help reduce the opportunities for patient or staff harm during response to moments of escalation or aggression.
Who should attend: All staff
Pre-Requisite: KP Learn ModulePrevention of Workplace Violence - Vistelar Conflict Management Module