The Vistelar methodology focuses first on “non-escalation” with foundational teaching elements grounded in empathy and trauma informed principles, putting patient care at the center to improve everyday interactions before they escalate. The training also focuses on mental and physical pre-encounter preparation steps that are proven to help reduce the opportunities for patient or staff harm during response to moments of escalation or aggression.  

Who should attend: All security staff, Emergency Department staff, Behavior Health staff, and Urgent care staff.

Pre-Requisite: None

Designed to teach First Responders Operators (FRO) how to handle COVID or other contagious patients to prevent contamination, and how to properly use and manage Personal Protective equipment (PPE). Who should attend: All security staff Pre-Requisite: None

The Vistelar methodology focuses first on “non-escalation” with foundational teaching elements grounded in empathy and trauma informed principles, putting patient care at the center to improve everyday interactions before they escalate. The training also focuses on mental and physical pre-encounter preparation steps that are proven to help reduce the opportunities for patient or staff harm during response to moments of escalation or aggression.  

Who should attend: All security staff, Emergency Department staff, Behavior Health staff, and Urgent care staff.

Pre-Requisite: None

Assessment and Prevention of Patient-Initiated Harm (APPIH)

Creating Safer Care Environments Through Proactive Strategies

This training is designed to provide system-based practice recommendations aimed at reducing and mitigating the risk of patient-initiated harm in the care environment. Participants will learn how to recognize warning signs, apply prevention strategies, and respond appropriately to protect patients, staff, physicians, contractors, and visitors.

Key Topics Include:

• Identifying risk factors and behavioral indicators
• Implementing safety protocols and de-escalation strategies
• Team-based approaches to managing aggressive or harmful behavior
• Promoting a culture of safety and awareness

Who Should Attend: Clinical and nursing staff in the inpatient care setting

Pre-Requisite: None

Kaiser Permanente is committed to maintaining a safe, secure, and respectful setting that will allow us to produce the best in health care results in our facilities. 

The Passive Weapons Detection System from Athena is the latest addition to the Prohibited Items Detection Program, with state-of-the-art detection technology that aids officers with minimal impact for visitors, patients, and staff entering the Emergency Department. The training is designed to prepare security staff with best practice guidance for the passive weapons detection system, screening with a hand-held metal detector and visual search.

Who should attend: Security Staff

Pre-requisite: None

Who should attend: Security managers, Assistant security managers, and Supervisors (assigned by the site security manager).

Pre-Requisites: None

The Vistelar methodology focuses first on “non-escalation” with foundational teaching elements grounded in empathy and trauma informed principles, putting patient care at the center to improve everyday interactions before they escalate. The training also focuses on mental and physical pre-encounter preparation steps that are proven to help reduce the opportunities for patient or staff harm during response to moments of escalation or aggression.  

Who should attend: All staff

Pre-Requisite: KP Learn ModulePrevention of Workplace Violence - Vistelar Conflict Management Module

Train-the-Trainer: Non-Escalation, De-Escalation & Crisis Management

Address the entire spectrum of human conflict — before it escalates.

This Train-the-Trainer session equips key staff with the skills and tools needed to teach and lead conflict management practices within their teams. Based on the proven Vistelar Methodology, this training empowers participants to effectively identify, prevent, and mitigate all types of conflict — from verbal disagreements to physical aggression.

Certification Scope: Upon successful completion, participants will be certified to conduct drills, hip pocket trainings, huddles, and skills labs. This certification enables trainers to reinforce learning through hands-on practice and real-time coaching within their departments.

What You’ll Learn: • The full spectrum of non-escalation and de-escalation techniques • Trauma-informed communication rooted in empathy and patient-centered care • Mental and physical pre-encounter preparation for high-stress situations • How to reduce the risk of harm to both patients and staff during moments of escalation • Instructional strategies to teach these skills effectively to others in your department

Why This Matters: Conflict happens — but with the right tools, it can be prevented or managed safely. This Train-the-Trainer session enables your organization to build internal capacity for consistent, compassionate, and effective crisis response, all while keeping patient care at the center.

Who Should Attend: Security Leaders Only.

Pre-Requisite: None — open to all experience levels!

Put safety and care first. Spots are limited — register today!

The Mobile Security Super User program is designed specifically for supervisory team members who are ready to train, mentor, and lead security professionals in the effective use of our new communication platform.

As a Super User, you will play a key role in strengthening your team by providing hands-on guidance and real-time support with our mobile security tools.

What You’ll Learn:

• Lead on-site enablement for security personnel and SOC dispatch
• Model the complete workflow using real-time dispatch, Officer Mobile, and Resolver Core
• Serve as the first line of support for your site
• Use Officer Mobile, Dispatch, and Resolver Core confidently in daily operations

Who Should Attend:

• Supervisors
• Assistant Managers
• Security Managers
• Any team member in a supervisory or leadership role

Pre-Requisite: None – just bring your leadership mindset and willingness to learn.